What are the responsibilities and job description for the Support Coordinator position at City of Portsmouth?
Under general supervision, this position performs case management, service coordination, and screening and assessments for consumers with disabilities, or children with cognitive and developmental disabilities. Reports to the Program Administrator.
Monitors mental status of consumers through home/office visits; records observations; evaluates and monitors progress through service delivery, visits foster care home providers and consumers; refers consumers to foster care homes, as necessary; transports consumers to medical appointments; and assists with purchasing necessities for clients.
Consults regularly with therapists, staff members, and doctors to discuss consumer progress; maintains accurate and complete clinical charts; prepares and updates consumers' progress records and treatment plans, plans workshops, training, and meetings related to developing programs that meet consumers' needs.
Implements goals and objectives by linking consumer to appropriate services; transports consumers in pursuit of employment, living arrangements and educational opportunities; prepares statistical reports and presents findings to supervisor; ensures departmental policies and procedures are followed; and provides outreach services, and serves as a liaison on various city boards regarding the rights and needs of citizens.
Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.
Knowledge of Job: Has considerable knowledge of principles, practices, and techniques of developmental disability rehabilitation, crisis intervention, case management, and developmental disability issues. Has considerable knowledge of the literature, trends and developments in the field of developmental disability rehabilitative services. Skilled in promoting the integration of services for developmental disability rehabilitation among a variety of service agencies. Skilled in assisting, coordinating, and supervising the activities of mentally ill consumers. Is sensitive to individuals with speech and hearing impairments. Ability to handle crisis situations in a methodical manner. Is able to compile information from a variety of sources and prepare clear and concise reports. Ability to respond quickly and effectively in a variety of emergency and non-emergency situations. Is able to effectively express ideas orally and in writing. Is able to exercise considerable discretion in handling confidential files and cases. Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with co-workers, consumers and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions.”
Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a general level of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures with a minimum of errors.
Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives. Questions such instruction and direction when clarification of results or consequences are justified i.e., poor communications, variance with policies or procedures, etc.
Relationships with Others: Shares knowledge with supervisor for mutual benefit. Contributes to maintaining high morale among all consumers and employees. Develops and maintains cooperative and courteous relationships and projects a good image with department employees, staffers and Managers in other departments. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will. Emphasizes the importance of maintaining a positive image within the department and surrounding regions. Interacts effectively with fellow employees, program consumers, supervisors, professionals and the general public.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the department and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
EDUCATION & EXPERIENCERequires a Bachelor's Degree in Social Work, Psychology, Education or a related human services field, and 1-3 years of related experience, to include one year of experience in the developmental disability field, or an equivalent combination of education and experience.
SPECIAL REQUIREMENTS
Must possess Red Cross First Aid and CPR certifications or have the ability to obtain certifications within 90 days from date of hire and maintain as a condition of employment.
A valid driver's license with an acceptable driving record.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.
In the event of a declared emergency in the city of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS |
The City of Portsmouth is an Equal Opportunity Employer. ADA requires the city to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. |
This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification. |
Salary : $56,189 - $80,913
