What are the responsibilities and job description for the Utility Billing Clerk position at City of Princeton?
JOB
This position is responsible for a variety of tasks according to assignment, prepares bills, and receives monies for utilities. This position is highly visible to the public and must be able to use effective problem-solving skills, especially during conflictive situations. This includes providing telephone and direct customer service information related to area of assignment. Maintains and updates databases, prepares department reports, spreadsheets, and updates records and files. This position performs high level clerical skills. Bilingual preferred (Spanish) but not required.
EXAMPLE OF DUTIES
Provides information, instruction and/or direction by telephone or direct contact related to area of assignment; directs inquires to appropriate staff member. Completes service orders related to connections, disconnections and/or transfer of water service within the City. Prepares fees, charges, and billing information for mailing. Notifies customers of monies due, account renewal or follow-up needed. Receives and prepares receipts for monies collected. Balances cash drawer and prepares bank deposits. Calculates and processes various adjustments (leaks credits, penalty adjustments, etc.) to customer’s account where warranted. Responds to customer inquires and complaints regarding billing procedures, payment arrangements, high bills, meter readings, consumption usage, rate charges, etc. Maintains and updates databases, spreadsheets, billing records, personal information, timesheets, records and files. Researches and develops solutions to billing issues that may arise. Communicates with other City departments regarding interoffice procedures and requirements in order to ensure effective and efficient workflow. Performs routine clerical duties such as filing, preparing reports, mailings and/or other office tasks. Orders and maintains office supplies. Attendance; regular and timely attendance during assigned work hours. After hours and weekend work required as necessary. Deadlines; ability to set and meet appropriate deadlines. Timely follow-up and follow-through with staff and others. Effectively multi-task and work under time pressure and deadlines. Communications & Record Keeping; ability to read, comprehend and effectively communicate, both verbally and in writing, in English. Communicate effectively and professionally with staff, volunteers, council and others. Ability to maintain and retain all records and follow the City’s record retention policy. Customer Service; must be professional, respectful, helpful, and polite to staff, volunteers, council members, and others at all times. All work must be performed in a timely and satisfactory manner. Financial; ensure all expenditures are within budget. Utilize the City’s Procurement Card (P-Card) in ethical and responsible manner. Submit receipts monthly. Ensure all financial functions, recordkeeping, and reporting are performed timely and accurately and that records are properly created and maintained. Policies & Procedures; perform duties in accordance with City policies, procedures, standards, and comply with local, state, and federal law. Safety; follow safety policies and rules. Stay Current; keep up with trends and changes. Confidential Information; safeguard confidential information and disclose only to those in “need to know”. Performs other related duties as assigned.
SUPPLEMENTAL INFORMATION
ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work stations. Ability to drive to and from meetings and events. Sensory Requirements: Some tasks require visual perception and discrimination and oral communications ability. Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances. The above describes the general nature and level of work to be performed as of the date this Job Description was last formally updated.? ?The above is not an exhaustive list of all required responsibilities, duties, and skills. Other duties and assignments may be added to the list of job duties and/or required from time-to-time.
This position is responsible for a variety of tasks according to assignment, prepares bills, and receives monies for utilities. This position is highly visible to the public and must be able to use effective problem-solving skills, especially during conflictive situations. This includes providing telephone and direct customer service information related to area of assignment. Maintains and updates databases, prepares department reports, spreadsheets, and updates records and files. This position performs high level clerical skills. Bilingual preferred (Spanish) but not required.
EXAMPLE OF DUTIES
Provides information, instruction and/or direction by telephone or direct contact related to area of assignment; directs inquires to appropriate staff member. Completes service orders related to connections, disconnections and/or transfer of water service within the City. Prepares fees, charges, and billing information for mailing. Notifies customers of monies due, account renewal or follow-up needed. Receives and prepares receipts for monies collected. Balances cash drawer and prepares bank deposits. Calculates and processes various adjustments (leaks credits, penalty adjustments, etc.) to customer’s account where warranted. Responds to customer inquires and complaints regarding billing procedures, payment arrangements, high bills, meter readings, consumption usage, rate charges, etc. Maintains and updates databases, spreadsheets, billing records, personal information, timesheets, records and files. Researches and develops solutions to billing issues that may arise. Communicates with other City departments regarding interoffice procedures and requirements in order to ensure effective and efficient workflow. Performs routine clerical duties such as filing, preparing reports, mailings and/or other office tasks. Orders and maintains office supplies. Attendance; regular and timely attendance during assigned work hours. After hours and weekend work required as necessary. Deadlines; ability to set and meet appropriate deadlines. Timely follow-up and follow-through with staff and others. Effectively multi-task and work under time pressure and deadlines. Communications & Record Keeping; ability to read, comprehend and effectively communicate, both verbally and in writing, in English. Communicate effectively and professionally with staff, volunteers, council and others. Ability to maintain and retain all records and follow the City’s record retention policy. Customer Service; must be professional, respectful, helpful, and polite to staff, volunteers, council members, and others at all times. All work must be performed in a timely and satisfactory manner. Financial; ensure all expenditures are within budget. Utilize the City’s Procurement Card (P-Card) in ethical and responsible manner. Submit receipts monthly. Ensure all financial functions, recordkeeping, and reporting are performed timely and accurately and that records are properly created and maintained. Policies & Procedures; perform duties in accordance with City policies, procedures, standards, and comply with local, state, and federal law. Safety; follow safety policies and rules. Stay Current; keep up with trends and changes. Confidential Information; safeguard confidential information and disclose only to those in “need to know”. Performs other related duties as assigned.
SUPPLEMENTAL INFORMATION
ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work stations. Ability to drive to and from meetings and events. Sensory Requirements: Some tasks require visual perception and discrimination and oral communications ability. Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances. The above describes the general nature and level of work to be performed as of the date this Job Description was last formally updated.? ?The above is not an exhaustive list of all required responsibilities, duties, and skills. Other duties and assignments may be added to the list of job duties and/or required from time-to-time.
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