What are the responsibilities and job description for the Emergency Services Dispatcher Trainee position at City of Redondo Beach?
The City of Redondo Beach Police Department is looking for dedicated individuals ready to begin their career in public service emergency dispatch!
Under the direction of the Police Chief and supervisors, Emergency Services Dispatcher Trainees perform in a training capacity to dispatch Police, Fire and emergency medical services and to receive complaints and calls for service in the City's Communication Center. Performs work under general instructions, but with established policies, procedures and precedents as guides; and performs related duties as required to achieve successful results in support of the City's mission, goals, policies and objectives.
Successful candidates will demonstrate the ability to work well under pressure and during periods of high stress, be capable of multi-tasking, and function productively in a fast-paced environment. The ability and/or willingness to work nights, weekends, holidays, and/or overtime if requested is also desired.
Emergency Services Dispatcher Trainees receive a flat rate of pay during training. Candidates who successfully complete training will then become Emergency Services Dispatchers and will follow the pay scale for that classification.
This is a continuous recruitment and may close at any time. Prompt application is highly encouraged.
This position is accountable to perform as a team member to assist with operational and support duties and services including but not limited to:
- Receiving, updating and reviewing police, fire, and emergency medical service calls and status of rescue units; prioritizing incidents and radio traffic; dispatching the appropriate police, fire, or rescue units in accordance with established operational guidelines in a training capacity
- Broadcasting information over radio or telephone lines and entering call information into the Computer Aided Dispatch system chronologically; transmitting messages to the appropriate station or location directing unit(s) to respond to calls; announcing information over station paging systems and via radio frequencies; maintaining direct contact with field personnel; updating responding unit status, as necessary in a training capacity
- Receiving calls for service from the public and private alarm systems; determining the nature of the complaints, alarms, or codes for computer input; recording the type of incident, locations, and other details; inputting the information into the computer to be routed to the appropriate Police or Fire dispatcher in a training capacity
- Working in an environment that requires the ability to sit for extended periods of time, read color coded displays; use a computer terminal for extended periods; hear sufficiently to accurately and completely obtain information from callers; and communicate clearly to effectively dispatch information over the radio/communication system. Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds may be required.
- Providing outstanding internal and external customer service, communicating effectively with the public and fellow employees, solving problems and proactively creating sustainable solutions to issues
- Conducting duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor
- Supporting the City's mission, goals, policies and objectives
- Supporting the City's corporate values of: openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal responsibility
- Performing other related duties as required
The position requires the ability to work shifts, weekends and/or holidays, spell and use correct grammar, type a minimum of 40 words per minute, follow oral and written directions, and understand and follow complex written rules and regulations and policies and procedures. Also needed is the ability to memorize and use crime, phonetic alphabetical and computer codes, react quickly, efficiently and calmly in emergency situations, maintain effective working relationships with others and communicate effectively and professionally on the phone and radio.
Requirements and desired qualifications include:
EDUCATION AND EXPERIENCE
- Requires possession of a high school diploma or G.E.D. equivalent and the minimum age of 18 years at time of appointment.
- Additional college credits and bilingual skills are desirable.
- One (1) year of experience as an Emergency Services Dispatcher with a public safety Computer Aided Dispatching system is desirable.
- Applicants are required to pass a California Certified Dispatcher School within 18 months of appointment.
KNOWLEDGE, SKILLS, AND ABILITIES
- Computer literacy with knowledge in the use of Microsoft Word and Excel.
- Ability to learn the efficient use of the department's Computer Aided Dispatch and Records Management Systems, State, County and local computer databases and other computer systems.
- Ability to communicate using email programs and to understand and adhere to city policies for information technology.
EXPECTED COMPETENCIES
- Provide sound decision making skills and critical thinking to professional recommendations, decisions and completed staff work.
- Requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal, customer service, diplomatic skills and ethical conduct.
The position requires meeting the physical employment standards for the classification.
TEST PROCESS:
Candidates may be required to successfully complete and pass a combination of the following examinations prior to being placed on the Eligible List:
Candidates may be required to successfully complete and pass a combination of the following examinations prior to being placed on the Eligible List:
- Screening for Minimum Qualifications
- P.O.S.T. Entry-Level Dispatcher Written Exam
- For more information on this exam, and to locate a prep guide, please visit the California Commission on P.O.S.T. website at: https://post.ca.gov/. On the Training tab, click on Dispatchers for more information and list of commonly-asked questions.
- Oral Panel Interview
Eligible Lists may be valid for up to one year from the date established. Candidates will be contacted from the Eligible List on a timeline at the hiring department's discretion. Once selected from the Eligible List, candidates will be required to complete a full background investigation prior to beginning employment, which may take up to three (3) months.
PROBATIONARY PERIOD: 12 months
CLASSIFICATION: This position is covered under FLSA standards for overtime and is a member of the classified service.
CLASSIFICATION: This position is covered under FLSA standards for overtime and is a member of the classified service.
VETERAN PREFERENCE POINTS: Qualified Military Veterans are given an additional five (5) points to a passing score for both open-competitive and promotional recruitments.
SELECTION PROCESS:
The selection process may include but is not limited to: Application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process, such as: reference check, background investigation, fingerprint criminal history check, post-offer drug test, post-offer psychological and post-offer medical examination, the cost of which will be borne by the City.
Candidates must fill out the employment application and supplemental questions completely and accurately. Incomplete applications, including references to "see resume", are considered incomplete and will be disqualified.
The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date.
Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
Salary : $54,264
Dispatcher
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