What are the responsibilities and job description for the Utilities Customer Service Clerk position at City of San Marcos, TX?
Essential Functions
1. Answers incoming calls and provides customer service to the public:
Responds to customer inquiries; provides information regarding accounts balances, deposits, new service connection, service disconnection, and/or other utility billing matters.
Receives and processes credit card payments. Assists customers requesting letters of credit and/or billing extensions.
2. Receives and processes service order requests including new service connections, move-in's, and move-out's; participates in processing service disconnections as assigned.
3. Creates, updates, maintains, and researches customer account information.
4. Processes and posts utility payments received at the front counter and/or via mail and night drop box.
5. Participates in processing account adjustments, credits, refunds, and balance transfers.
Conducts a variety of routine clerical tasks including data entry and copying, filing, and faxing documentation.
6. Miscellaneous:
Generates duplicate/corrected billing, Non-Sufficient Fund letters, verification journals, and/or other documentation.
Performs the duties of other departmental staff as required.
Conducts specialized tasks relative to area of assignment as assigned.
Review and process water leak adjustments.
7. Perform any other related duties as required or assigned.
Decision Making
- This position works under general supervision.
Minimum Requirements
- High School Diploma or equivalent is required.
- One (1) year customer service/clerical experience is required.
- Depending on area of assignment, a valid Texas Driver's License with an acceptable driving record may be required.
Core Competencies
- Must be able to read and comprehend departmental policies, utility billing, and utility rate schedules.
- Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, customers, and the general public.
Physical Demands and Working Conditions
Physical requirements include lifting up to 25 pounds occasionally. Subject to reaching, handling, fine dexterity, vision, hearing and talking frequently; standing, sitting, walking, lifting, carrying, pushing/pulling, bending, twisting, climbing and balancing occasionally; foot controls rarely.
Work Hours
8 a.m. – 5 p.m., M-F
FLSA Status
Non-Exempt
Salary : $18 - $23