What are the responsibilities and job description for the Network & Systems Administrator position at City of Santa Cruz?
The current vacancy for Network & Systems Administrator is in the Information Technology Department. The eligibility list established from this recruitment may be used to fill other Network & Systems Administrator vacancies during the life of the list. The eligibility list established from this recruitment is valid for up to one year from the date established unless the list is extended or abolished by the Human Resource Director.
Under general direction, the Network & Systems Administrator analyzes, plans, coordinates, and supports a section of the City’s information systems and/or technical infrastructure; administers networks, applications, services and hardware assigned to the position; supervises technical support staff; may lead a customer support team; and performs related duties as assigned.
Recruitment #23-081
Selection Timeline: (The following process may be changed as deemed necessary by the Human Resources Director.)
Selection Timeline: (The following process may be changed as deemed necessary by the Human Resources Director.)
- On Thursday, 03/23/23, recruitment will close. All application materials must be received by the Human Resources Department by 5:00 pm; postmarks are not accepted. To apply, submit:
- Application - online application only. Resumes are not accepted in lieu of filling out the application form completely. Click the Apply button to begin the online process.
- Response to supplemental questions - will be a primary tool in the evaluation of your qualifications for this position. Any work experience described here must also be included in your employment history on the main application.
- Week of 03/27 and 04/03/23: Applications will be competitively screened based on the minimum qualifications for this position. Candidates will be notified of their status in the recruitment once all applications have been reviewed.
- Week of 04/17 and/or 04/24/23: Interviews will be tentatively scheduled. The examination process will include an interview and may include a written and/or performance exam.
(May include, but are not limited to, those duties listed below.)
- Analyzes, plans, coordinates, supports, and administers various networks throughout the organization, including: Transmission Control Protocol/Internet Protocol (TCP/IP), wireless, convergent, local area networks and wide area network.
- Analyzes, plans, coordinates, supports, administers, and upgrades various network, hardware and software systems throughout the organization, including: design, implementation, change management and operational support.
- Works with and supports application team(s) throughout project lifecycles.
- Maintains expertise in City standard hardware, software, wireless, middleware, mobile, and security products.
- Assists in managing security solutions, including firewall, anti-virus, and intrusion detection systems, as well as accessibility of the network, servers, and applications. Performs related security audits.
- Assists in the planning, support, administration, and testing of disaster recovery and business continuity planning and processes.
- Supervises, trains, and evaluates technical support staff.
- Provides assistance to staff in resolving difficult technical problems.
- Leads a team to serve individual departments needs or business functions in accordance with adopted customer service goals.
- May supervise Help Desk work unit and field technical support personnel.
- Participates in negotiations with vendors, outsourcers, and contractors to secure hardware and/or software products and services.
- Interacts with vendors to identify and resolve hardware and software problems.
- Participates in planning for infrastructure and information systems, including needs assessment, budgeting and capacity planning.
- Compiles and maintains software, server, and network documentation and establishes appropriate procedures.
- Analyzes, extracts, combines, interprets, and summarizes data for operational, management, or executive decisions.
- Maintains awareness of current network, databases, and systems administration advances in technology as they relate to City needs and objectives.
- Manages projects.
- Performs other related duties that may be reasonably expected as part of this classification.
WORKING CONDITIONS
Position requires prolonged sitting, standing, walking on uneven surfaces, squatting, stooping, crouching, kneeling and reaching in the performance of daily activities; repetitive hand movements and fine coordination of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer installation and repair components; color vision to accurately interpret visual displays; acute hearing is required when providing phone and personal service. The need to lift, carry, drag and push equipment and materials weighing up to 40 pounds is also required. Additionally, off-site travel, attendance at multi-day off-site training sessions, weekend and evening work, and after-hours emergency call outs may be required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
The minimum qualifications for Education, Experience, Knowledge, Skills and Abilities are the following:Education and Experience:
- Bachelor’s degree in Information Systems, Computer Science, or a closely related field; and
- Three (3) years of responsible experience in network administration or systems administration, operation, and support depending upon area of assignment; and
- One (1) year of lead or supervisory experience. (Successful completion of the City of Santa Cruz’s Supervisory Training program (2008 or later) can be accepted in lieu of the required lead/supervisory experience).
- In lieu of a Bachelor’s degree, three (3) years of additional relevant experience (six (6) years total) may be substituted.
Knowledge:
- Networking concepts, principals, and best practices, included wired and wireless.
- Design, implementation, and management of local area and wide area networks.
- Diagnostic utilities used in a multi-platform environment.
- Database design, installation, configuration, implementation, and administration in a networked server environment – for custom or commercial off-the-shelf systems.
- Relational databases platforms and associated query languages.
- Administration of remote access utilities.
- Microsoft Windows server architecture.
- Microsoft Active Directory.
- Project management techniques, methodologies, and software tools.
- Principles and practices of supervision.
Abilities:
- Configure and manage a virtual environment.
- Administer VPNs (virtual private networks), firewalls, and intrusion prevention and detection, and associated software.
- Evaluate and resolve complex technical problems and make critical decisions under time constraints.
- Successfully manage and prioritize multiple tasks and projects.
- Communicate effectively, orally and in writing, including communicating technical information in business-friendly and user-friendly (non-technical) terms.
- Budget and procure licenses, goods, and services.
- Observe safety principles and work in a safe manner.
- Supervise, train, and evaluate staff.
- If assigned to City IT: successfully pass a full criminal record / background check including confirmation of the California Law Enforcement Telecommunication System (CLETS) record check from the Department of Justice (DOJ) obtained through Live Scan fingerprinting, and a criminal record history from the Federal Bureau of Investigations (FBI).
Licenses and Certificates
Possession and continued maintenance of a valid California Class C driver’s license.
DESIRABLE QUALIFICATIONS
- Microsoft Certified System Engineer (MCSE) Windows Server.
- Proficiency in the design, configuration, and setup of a Microsoft network and server environment.
- Experience configuring, maintaining, and backing-up MS SQL.
- Microsoft SQL Server Certified Technology Specialist (MCTS) or Microsoft Certified IT Professional (MCITP) certification.
- Experience in two or more scripting/programming languages: Transact-SQL, MS Powershell, MS Visual Studio, MS Windows Script Host, JavaScript, Shell Script, Perl, ASP, Crystal, C, or C .
- Knowledge and experience in installing, deploying and supporting VMware.
- VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP).
- Experience with application streaming and VMware desktop virtualization.
- Knowledge of network security principles.
Career Ladder
- IT Director
- IT Manager
- Network and Systems Administrator
- IT Specialist III
- IT Specialist I/II
Salary : $109,824 - $141,564
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