What are the responsibilities and job description for the Recreation Attendant - Teen Life Centers position at City of Seattle?
About Seattle Parks and Recreation:
Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is to equip employees and the public for well-being as we support healthy people, a thriving environment and vibrant community. We provide safe and accessible spaces for residents and visitors to work, recreate, rejuvenate and enhance quality of life and wellness for children, teenagers, adults and seniors. Delivering excellent customer service to all is a core value.
Equity & Inclusion:
Seattle Parks and Recreation commits to advancing equity and social justice in our department and in every neighborhood by growing a dynamic and diverse workforce, developing strong investments, growth opportunities and beneficial partner strategies as we acknowledge and pledge to close disparities created by historical practices which often hindered workforce development, environmental justice, access to quality open spaces, programs and facilities. #OneSeattle
The Recreation Division eliminates barriers through responsive, exceptional recreation services. We operate over 50 recreation facilities (community centers, teen centers, pools, school-based learning centers, environmental learning centers, and boating and sailing centers) and provide opportunities for people to play, learn, and lead healthy, active lives. Our programs and events include fitness and athletics, licensed childcare and preschool, swimming and boating, youth development and job preparation, academic enrichment, and more -- including programs designed for older adults and people with disabilities, as well as grant and partnership programs designed and implemented with immigrant and refugee communities.
•Greet teens, young adults as well as other customers entering establishments and over the telephone and provides information regarding the facility, program, event, recreation activity or other activities occurring within the facility or department.
•Explains policies, procedures and requirements related to class enrollment, program participation or facility use.
•Engages participants to resolve problems and complaints using program and operations policies and procedures.
Financial Procedures and Cash Handling:
•This positions will use a computerized point of sale/event registration system. However, in the event of power outages, positions will be required to accurately perform tasks manually using paper receipts and a calculator.
•Collects associated fees, payments made in cash, check, credit cards, vouchers and/or automatic debts and uses a computerized database registration system to register payments of participants for various activities/classes, program and schedules facility space rentals and meetings.
•Provides receipts, refunds credits and/or change due to customers.
•Prepares bank deposits of collected receipts.
•Counts money in cash drawers at the beginning of shifts and/or ending of shifts to ensure that amounts are correct and that there is adequate change and balances daily cash, credit and debit cards in accordance with established procedures.
•Generates and retrieves reports from computerized registration system and/or manually completes reports on program plan development, post program highlights, program attendance, and other required reports required by department supervisor.
•Provides needed information for reports and other requests.
•Prepares and distributes marketing material for programs, special events, facilities, and services in cooperation with involved partners.
Computer Registration Software and Report Printing:
•Generates and retrieves reports from computerized registration system and/or manually completes reports on admission, reservations, and attendance using basic math skills.
•Opens and closes customer accounts, responses to requests, verifies and/or changes customer information for proper billing and collections; and collects payments and fees.
•Entering required information into online database, help provide needed information for reports and request.
Working with People:
•Ability to provide excellent communication to both internal and external customers in oral and written formats.
•Provides accurate and prompt information to colleagues, customers, and teammates.
•Excellent ability to work in a team environment with a "can do" attitude that is positive and welcoming.
•Able to work effectively with teens, young adults and other customers from diverse backgrounds in a highly dynamic, fast paced environment.
Other Duties:
•Performs other related duties of a comparable level/type as assigned.You will be successful if you have the following experience, skills, and abilities:
- One year experience utilizing a computerized point of sale/event registration system in a customer service related capacity.
- Ability to interpret and comply with policy and procedures including cash handling, and general SPR policy and procedure.
- A solid customer service orientation and commitment to department values.
- Excellent "people skills" with ability to effectively deal with a wide range of diversity and cultures within and external to the Teen Life Center and Recreation Division.
- Excellent writing and oral communication skills.
- Experience working with teens and young adults from diverse backgrounds.
- Excellent time management and problem-solving skills.
- Skilled in fostering a safe, healthy and welcoming environment for all customers with a focus on teens and young adults.
May be asked to work nights and weekends, other irregular schedules to meet teen programming needs.
License, Certification and Other Requirements:
American Red Cross Multi-Media First Aid Card and CPR certification within 30 days of employment.
The full salary range for this classification is $24.98 - $37.42 per hour. The starting salary for this position is $24.98 per hour.
Who May Apply: This position is open to all candidates that meet the qualifications. Seattle Parks and Recreation values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle Parks and Recreation encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA , people with disabilities, veterans, and those with diverse life experiences.
Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3 (Download PDF reader). A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.
Want to know more about Parks and Recreation? Check out our web page: Seattle Parks and Recreation - Parks | seattle.gov
SPR’s Core Competencies are:
Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high quality standards.
Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity.
Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.
Teamwork: Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.
More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources | seattle.gov
Salary : $25 - $37
