What are the responsibilities and job description for the Customer Service Representative - Civic Centre position at City of Shawnee, KS?
If you are looking for a job with flexible scheduling to accommodate school, kids, or full-time employment, LOOK NO FURTHER! The Customer Service Representative position is a flexible part-time position at the Shawnee Civic Centre. This is a hybrid position of event/room set up and customer service duties. The position is responsible for setting up high volume of tables, chairs and other equipment to ensure rooms are set up to renters' satisfaction. Duties also include assisting the public, enforcing the policies of the facility, answering telephones, receiving fees and registration, and light facility maintenance work.
This is a part-time position averaging 10-20 hours per week. The majority of the hours for this position will be evenings and weekends. Candidates must be available and willing to work this schedule. Pay for this position is $13.00/hour. There is a $1.00 per hour shift differential for weekend shifts.
Position Responsibilities:
Facility Set-up, Supervision and Maintenance. Sets up high volume of chairs, tables, recreational and other equipment to prepares facilities for activities. Monitors facilities to ensure proper use, enforces the rules and regulations of the Civic Centre. Performs light maintenance (e.g., collecting trash around and in the facility, vacuuming and using the carpet extractor).
Customer Service. Provides assistance at the front desk and answers multi-line telephone. Supplies information, responds to in person and caller requests, processes memberships, prints reports, and provides general assistance and information to facility users.
Fees and Registration. Collects receipts, registrations and fees, maintains records.
Troubleshooting and Support. Responds to issues and complaints related to the use of the Civic Centre and refers problems as needed.
Administrative Support. Provides administrative support to all full time personnel at the Civic Centre.
Custodial. Performs light custodial duties.
Minimum Qualifications:
- Must be at least 16 years of age
- A minimum of two (2) years experience requiring public contact and customer service.
Any combination of education and experience that provides the knowledge, skills and abilities to successfully perform the responsibilities identified in this job posting may also be considered.
Disclaimer:
The above statements are intended to describe the general nature and level of the work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The City of Shawnee reserves the right to amend and change responsibilities of job descriptions to meet business and organizational needs as necessary. The job description is not a contract or guarantee of employment.
If reasonable accommodation is necessary to apply or further information is needed, please contact Human Resources, Shawnee City Hall, 11110 Johnson Drive, Shawnee, KS 66203.
EOE M/F.
Salary : $13