What are the responsibilities and job description for the Insurance Clerk position at City of Springfield?
Responsible for benefits related customer service to all City employees and retirees. Work is performed under the supervision of the Insurance Director. No supervision is exercised over other employees.
- Responds to employee benefits questions from City employees via walk-ins, mail or phone calls.
- Processes all eligibility changes for medical, dental, life and FSA’s. Utilizes City payroll system, Cigna system, Guardian system for processing purposes.
- Prepares notifications to the GIC.
- Maintains employee files with all updated information.
- Processes all death claims for City employees and retirees and works with beneficiary designees for resolution of claim issues or death benefit payments.
- Processes outgoing mail and distributes department mail.
- Strong computer and customer service skills.
- Knowledge of employee benefits including eligibility, claims and regulatory requirements.
- Excellent skills in oral and written communication.
- Ability to research and resolve problems independently.
- High school diploma or equivalent.
- Three to five years of group health insurance experience.
Salary : $50,270