SUMMARY:

Full-time Technology Services Manager of the City of Tupelo Technology Services division within the Finance Department. Technology Services Manager is responsible for day-to-day operations of the City’s networks. The person must be able to organize, install and support the computer systems including all local networks (LANs), wide area networks (WANs), network segments, intranets and other data communication systems. The Technology Services supervises all Technology personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned

q Organizes and coordinates completion of the City’s local and wide area networks.

q Coordinates the acquisition and distribution of technology hardware and software and network equipment throughout the city.

q Prepares an annual technology budget to include acquisition, implementation, operation and maintenance of hardware, software and networks.

q Provides consistent communication and information to staff members and to the public about the City’s technology plan and program.

q Establishes procedures for processing requests for technology support materials and for the maintenance and upgrading of equipment.

q Maintains a current inventory operational technology hardware and software materials.

q Works with administration and department heads to gain better utilization of technology hardware, software and networks.

q Provides training on the operation, maintenance and utilization of technology hardware, software and networks.

q Conducts an on-going evaluation of technology purchases to include hardware, software, and network items.

q Completes any and all other tasks as may be assigned by the CFO and or designee.

q Supervise technology personnel

q Oversee support of technology hardware and software for City systems.

q Manage and track multiple projects ongoing.

q Develop, Implement and Manage security protocols for all software and hardware systems.

q Implement backup and disaster recovery solutions/procedure.

q Recommend, budget, and purchase technology equipment as required to meet the demands of the City’s departments.

q Write/Review/ Solicit Bid’s/RFP’s/ Quote’s to comply with State Laws for purchasing technology equipment, software and services as required.

q Maintains availability to allow for immediate response and support to any technology system failures.

SUPERVISORY RESPONSIBILITIES:

Supervise Technical Personnel consisting of 2 or more employees.

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations that do not cause an undue burden on the employer may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school graduate or equivalency required. A.A. Degree or higher in Computer Technology and 10 years’ experience in related field is required.

LANGUAGE SKILLS:

Ability to understand, follow, and give oral and written instructions. Ability to communicate effectively with a variety of people in any given situation.

MATHEMATICAL SKILLS:

Ability to perform basic mathematical calculations (i.e. addition, subtraction, multiplication, and division) as well as a knowledge of decimals, fractions, and percentages. Must possess basic skills in the areas of budgeting and accounting.

REASONING ABILITY:

Ability to apply principles of logical or scientific thinking to routine and non-routine problems which may occur in the operation and maintenance of technology system.

CERTIFICATION, LICENCES, AND REGISTRATIONS:

Valid driver’s license from state of residence. All non-US citizens must possess appropriate visa documentation.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

q While performing the duties of this job, the employee is regularly required to talk, hear, sit, walk, or stand.

q The employee must routinely lift, move, and/or carry twenty-five (25) or more pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Reasonable accommodations that do not cause an undue burden on the employer will be made to allow the employee to perform the essential functions.

q While performing the duties of this job, the employee works in the office and is subject to stressful environment handling customers, coordinating with other employees and subordinates, noise, eye fatigue, and sitting for long periods of time.