Library Assistant 2 - Patron Services

Do you want to work where you can enrich the lives of the people in your community? The Urbana Free Library seeks a service-oriented, self-motivated individual to join the Library’s team. The Urbana Free Library has been serving the community for 150 years – providing access to diverse resources and programs to encourage learning and enhance lives. If you are a friendly, energetic, and dependable person who would enjoy working in a community-centered environment, the Library invites you to apply. Full job description here.

Position Type:

Civil Service/Full-Time/Non-Exempt

Location:

The Urbana Free Library

Pay Grade:

25

Job Summary:

A Library Assistant 2 – Patron Services provides library account management, information services, bibliographic instruction, and computer lab assistance to patrons of all ages; assists in preparing and implementing outreach and programs; and provides excellent customer service. A Library Assistant 2 – Patron Services may create and/or maintain schedules for Library staff. Duties require extensive public interaction, and the Library Assistant 2 – Patron Services must be continually positive and friendly while working in a busy environment. A Library Assistant 2 – Patron Services reports to the Patron Services Manager.

The Ideal Candidate:

• Has exemplary customer service skills (patrons and staff)
• Demonstrates exceptional verbal and nonverbal communication skills
• Is dependable, honest, and able to work independently without close supervision
• Has exceptional organizational, interpersonal, and decision-making skills

Required Qualifications:

Minimum requirements include:

• High school diploma or equivalent.
• One year successful, continuous work experience.

Preferred Qualifications:

• Previous customer service or public service, library, and supervisory experience all preferred.
• Training or experience in providing information services and technology assistance desired.
• Experience with electronic resources desired.
• Prior experience with Polaris ILS desired.
• Bilingual skills (especially Spanish, French, or Chinese) desired.

Applications will not be considered unless they are complete.
Applications submitted by 11:59 p.m., Tuesday, October 29, 2024, will receive priority consideration, but applications will be accepted until the position is filled.

Selection Process:

Accommodations:

The Urbana Free Library provides reasonable accommodations for persons with disabilities. If you need information, please contact The Urbana Free Library at 217-367-4057.