Police Service Technician

The City of Vancouver looks for people who are passionate about service and want to be part of the City's ambition to become a more exceptional community. We value employees who are adaptable, innovative, collaborative and hold themselves to the highest standard of integrity and excellence in the spirit of public service. Our greatest assets are the more than 950 people who make the City of Vancouver work every day. Whether architects or engineers, lawyers or accountants, police officers or firefighters, journeymen or apprentices, our employees work every day to make Vancouver a more safe, welcoming, vibrant and prosperous city. The services we provide touch every resident and business in the city. If you are looking for a challenging career where you can make a difference every day, the City may be the place for you. City departments span a wide range of specialties, from public works, parks, administration and human resources to communications, public safety, information technology, finance, economic development and law. The size and scope of our organization means that the opportunities we offer are as diverse as the people that work here. Beyond the City’s competitive salaries, our benefits and work environment support and encourage a healthy, balanced lifestyle and ongoing development and learning opportunities. Working at the City is not just a “government” job. A career at the City can be a rewarding way to contribute to your community and earn a living. Our organization is made up of dynamic employees who enjoy the many opportunities and benefits offered by challenging and rewarding work. City of Vancouver Career Page Contact Human Resources Inside The City Application Help In conjunction with the Americans with Disabilities Act, disability will be considered only in context of an applicant's ability to perform essential functions of the job and to determine reasonable accommodation. The physical demands described in job announcements are representative of those that must be met by an employee to successfully perform the essential functions of the job. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Announcement information can be made available in an alternative format by calling 711 (Relay Operator for the Deaf). Tobacco Free/Drug Free Workplace Equal Opportunity Employer Salary Range $4,327.00 - $5,532.00 Job Summary The purpose of this position is to assist officers and detectives in the Patrol Division or the Investigations Division, on various shifts, including daytime and evenings depending on assignment. Respond to citizen calls for service, questions, and concerns; provide information and assistance regarding various criminal or civil processes; assist citizens with filing police reports; respond to non-emergency calls for service; collect and submit evidence and found property, and provide crime prevention information. This position involves working during day and evening hours depending upon the assigned work schedule and the needs of the Department. This is a full-time, regular, non-exempt position covered by the provisions of an agreement between the City and the OPEIU union. The schedule for this position varies. The typical schedule is 10:30am –9:00pm on a 4/10 schedule. This position is governed under the Civil Service Rules. consolidated_civil_service_rules_10-20-2021.pdf (cityofvancouver.us) Job Details Interview citizens in-person or by telephone to obtain specific information; provide citizens with information on a wide variety of criminal, civil and social service issues. Drive a City vehicle in a safe and appropriate manner between sites. Conduct routine investigations and prepare detailed police reports; investigate minor traffic collisions involving property damage. Assist officers and detectives in investigations and follow-up as directed. Collect evidence and fingerprints from crime scenes. Testify in court, and administrative hearings. Retrieve found property, collect, and log evidence; maintain related records. Respond to emergency calls for support service at the direction of a supervisor. Respond to complaints of abandoned vehicles; determine ownership, arrange for towing if appropriate; complete necessary paperwork. Direct and control routine and unusual traffic conditions as assigned. Support training of new service technicians at the direction of a supervisor. Represent Police services to other City service areas, elected officials, outside agencies, and to various citizens and citizen groups; conduct crime prevention presentations to community groups. Perform other related duties and responsibilities as assigned. Qualifications Experience and Education Two (2) years: Experience, preferably in a volunteer, internship, technical, customer service, administrative support or similar capacity. Equivalent to a HS Diploma/GED Preferred: Coursework in technical community orientation, administrative support, field support, customer service or other capacity in law enforcement, social services, or emergency services or related field. Computer Skills Basic skills in Microsoft Word, Outlook, Excel, and PowerPoint Required Licenses and/or Certifications Possession of: Appropriate, valid driver’s license Ability to obtain: Appropriate WACIC/NCIC (Washington/National Crime Information Center) certification obtained within three (3) months of hire and maintained thereafter. Knowledge Functions of a municipal law enforcement agency Department regulations, procedures and work methods Courtroom protocol and procedures related to area of assignment Federal, state, and local criminal justice system, civil processes and procedures, social service resources, and crime prevention practices Principles and procedures of record keeping and appropriate format used in crime reporting Controlling directives, court decisions, laws and ordinances, particularly those pertaining to property and evidence Modern office procedures, methods and computer software and equipment Abilities Learn, utilize, and stay current with critical interviewing, investigative, and evidence collection techniques, including handling biohazardous/hazardous items, and use of related equipment, including the ability to accurately observe and recall faces, numbers, incidents, and places Work in an office and in the field/patrol environment Maintain a professional demeanor during stressful situations, including unpleasant crime and accident scenes. Complete detailed, accurate and grammatically correct police reports, including traffic collisions Learn standard broadcasting procedures of a police radio system Understand and follow oral and written directions, including safety procedures Retrieve information from police databases, police electronic reporting system & Computer Aided Dispatch System (CAD). Provide citizens with information on a range of criminal, civil and social service processes and applications Interpret and apply Federal, state and local policies, procedures, laws, regulations, City ordinance and City codes. Maintain familiarity with City districts and boundaries, streets, landmarks, police jurisdictions Work independently with minimal supervision after appropriate training Pass a Field Training Program Understand and carry out oral and written directions Communicate clearly and concisely, both orally and in writing Work in a manner consistent with the City of Vancouver’s Operating Principles Work and act as a team player in all interactions with other City employees Provide a high level of customer service at all times Project and maintain a positive image with those contacted in the course of work Develop and maintain collaborative and respectful working relationships with team members & others Consistently provide quality service Maintain regular and dependable attendance Selection Process: Application Review : Candidates will be evaluated based on the content of their application and those deemed most qualified will be invited to participate in the remainder of the selection process. Practical Exam (Pass/Fail): This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Oral Interview (Pass/Fail based on 70%): Questions will be job related and may include but not limited to, the qualifications outlined in the job announcement. Minimum passing score of 70% is required. The oral board will consist of a three to five member interview panel who will ask the same position-related, pre-established written questions of all candidates. The panelists' evaluations will be combined resulting in candidate interview scores. Those passing with a 70% or higher will be placed on an eligibility list. Final Interview: As positions become available up to the top three candidates from the eligibility list will be invited to participate in a final selection interview. This position is subject to successful completion of a pre-employment reference check, a basic criminal background check, Vancouver Police comprehensive background check, fingerprint check, a driving abstract and a polygraph examination. Job Posting End Date November 17, 2022