What are the responsibilities and job description for the Clerk position at City of Virginia Beach?
The City of Virginia Beach Department of Human Services is seeking to hire a talented Receptionist/ Call Center Agent to work in the Fleet & Facilities Customer Care unit. This position will greet and announce appointments, visitors, and clients on the receptionist station; prioritize and organize resource appointment calendars, and duty sheets. They will verbally communicate directions and instructions as needed, answer inquiries and obtain information for clients, general public, customers, visitors and other parties. The position will provide information regarding activities at Human Services such as the location of other departments, offices and employees within the organization.
Representative Work Functions and Responsibilities:
- Stationed at one of the three Reception Desks or in the customer care communications center for Human Services with tasks of directing visitors to correct area and/or answering incoming calls to the department.
- Follow all guidelines and policies pertaining to Front Desk security procedures
- Communicate with customers by providing information about Human Services, such as location of departments, offices, and hours of operation.
- Apply knowledge of principles and processes for providing customer and personal services to public.
- Communicate with a variety of people to accomplish daily assignments on the telephone and in person.
- Maintain professional attitude when dealing with irate, angry customers.
- Answer questions from employees or public in person and on telephone; explain rules, policy and regulations.
- Operate computer screening systems.
- Resolve client or public complaints by directing call to appropriate program area.
- Follow city telephone standards.
- Maintain and update resource information and telephone lists.
- Alert proper administration staff of any threatening or dangerous situation.
- Communicate & liaise verbally between clients/workers/public/professionals and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal instructions.
The City offers a generous benefits package such as health, dental and life insurance, retirement, and savings plans. Other key benefits include:
- Maternity/paternity and parental leave
- Holidays and Paid-Time-Off
- Leave donation program
- Tuition Reimbursement
- Employee Assistant Program
- Professional Development
