Receptionist

The statements and information in this document are neither intended to nor do they create contractual or other rights on behalf of any person hired by the City.

SUMMARY

Under the general supervision and direction of the City Recorder's Office, performs a variety of reception and customer service duties; and provides general information and assistance to the public.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES

• Serve as initial contact/resource person at the reception desk at City Hall; screen calls, assist and direct visitors, and mail.
• Provide excellent customer service with strong communication, organizational and time management skills
• Answer and direct a high volume of phone calls, related to City services. Respond to complaints and requests for information and assistance; interpret and explain regulations, procedures, policies, systems, rules, and precedents in response to inquiries and complaints from the public, City staff, representatives of other organizations, and others; research and gather information to provide accurate answers and information; refer more technical questions or issues to appropriate City staff; ensure follow up to unanswered inquiries.
• Make reservations and arrange conferences and/or meetings.
• Receive and sort all incoming mail and prepare outgoing mail.
• Assist with data entry of utility payments
• Receive payments or fees; issue receipts; maintain records of transactions.
• Provide technical assistance to citizens regarding department policies, procedures, services, and operations
• Provides administrative support to the Administrative Services Department
• Perform other related duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED.

Experience: One year of customer service, office support or office administrative assistant experience. Spanish speaking highly desirable.

Certifications/Licenses:

• Valid Utah Driver's License

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• English usage, spelling, vocabulary, grammar, and punctuation.
• General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
• Principles and procedures of record keeping.
• Modern office procedures, methods, and equipment including computer equipment.
• Techniques in public relations.

Skill with:

• Operating modern office equipment including computer equipment and software.

Ability to:

• Follow verbal and written procedures and instructions.
• Adapt to changing priorities.
• Communicate effectively both verbally and in writing.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Maintain a positive, professional, and empathetic attitude toward customers at all times.
• Apply tact and judgement to deal with and influence people.
• Maintain confidentiality of documents and information.
• Work cooperatively with other departments, City officials, and outside agencies
• Working well under high pressure situations. Stay calm under pressure.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Respond to requests and inquiries from the public.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening.

Salary : $20 - $28