What are the responsibilities and job description for the Assistant Facility Manager position at City of Westerville, OH?
Description
THIS POSITION IS OPEN UNTIL FILLED. APPLICATIONS ARE BEING REVIEWED AS CANDIDATES APPLY.
SUPERVISION
Under the direction of the Facility Operations Supervisor, the Assistant Facility Manager is responsible for overseeing the daily operations of recreation facilities, ensuring a high level of customer satisfaction, and supporting various activities and programs. This role requires strong independent judgment and initiative.
ESSENTIAL FUNCTIONS OF WORK
- Support the Full-Time Manager on Duty with daily operational tasks, including cash reconciliation, room configuration changes, and responding to management-on-duty calls.
- Address customer inquiries, concerns, and complaints effectively, both in person and over the phone.
- Develop proficiency in RecTrac software through provided training.
- Prepare event spaces for meetings, classes, programs, and reservations, which includes the physical setup and breakdown of tables and chairs.
- Proactively anticipate and address guest needs, resolving problems and complaints calmly and efficiently.
- Work non-traditional hours, including evenings, weekends, and holidays, as required by facility operations.
- Maintain the cleanliness and orderliness of the facility during reservations, classes, and programs.
- Exercise initiative and professional judgment in all aspects of duty performance.
- Provide direct assistance to the Facility Operations Supervisor with various administrative and operational tasks.
- Assume responsibility for safety protocols and emergency response during critical situations.
- Undergo comprehensive training in other operational areas to enhance overall facility management capabilities.
- Other Duties as assigned.
MINIMUM REQUIREMENTS OF WORK
- Must be flexible and available to work late evening, weekend, and holiday shifts
- Ability to establish and maintain effective working relationships with staff and the public.
- Demonstrates strong problem-solving skills with meticulous attention to detail.
- Proven ability to work effectively without direct supervision.
RETIREMENT PENSION
The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System. The employee pension payment share is 10% of gross salary.
Personal Leave
Eligible for 24 hours of personal leave if more than 500 hours worked in previous calendar year.
Eligible for 40 hours of personal leave if more than 1000 worked in previous calendar year.