What are the responsibilities and job description for the Department Intern - 612 - Information Technology position at City of Wichita?
The IT Intern will perform Tier 1 support to internal departments at the City of Wichita. This person will be responsible for end user support including incoming calls, and responding to service desk tickets. Duties will include windows support, Microsoft O365 support, and Tier 1 support for many applications used by City personnel. Duties include PC, Laptop, Tablet, and printer setup and maintenance and mobile device administration.
This is advanced technical work performed in the office or field. Work is directed and reviewed by both a Senior Analyst and a professional supervisor.
This is a part-time position that consist of 25 hours a week. Workdays & hours - Monday- Friday: 8:00am-12:00pm
Posting may close at any time once max number of applicants has been reached.
- Performs intern-level work assigned by the department.
- Completion of work assignments may require operation of a vehicle.
- These examples are not intended to be all-inclusive.
- Other related duties may be assigned as needed.
- Level of knowledge appropriate to the work being assigned.
- Ability to use a computer to access, interpret and record information
- Ability to lean and reach as needed to read and interpret plans and specifications from a print that may be as large as 36 by 48 inches with information printed as small as 20 characters per inch
- May require ability to research, analyze, summarize and report findings
- May require ability to work outdoors in inclement weather
- May require ability to tolerate airborne nuisances associated with open grounds, construction and windy conditions
- May require ability to cover uneven terrain, go up and down stairs, and otherwise maneuver around construction sites
- Ability to develop and maintain effective working relationships with associates, representatives of other organizations, and/or the public
- Ability to communicate clearly and effectively, both orally and in writing
- Ability to safely perform the physical requirements for the specific internship assignment
- May require ability to acquire and maintain a valid Kansas Driver's License.
- An employee will not pose a direct threat to the health or safety of other individuals in the workplace.
- High School Diploma/GED.
- Must have a valid Kansas Driver’s License.
- Must be legally authorized to work in the United States without the need of a sponsorship
- Knowledge of standard PC component configurations and ability to access, interpret and record information using standard Microsoft Office Applications.
- 6 months of experience in repair and maintenance of standard PC hardware.
- 6 months of experience with help desk support or customer service.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
Salary : $13
