What are the responsibilities and job description for the Donation Station Attendant position at City Thrift?
The company is a 30 plus year old family built business and collects gently used clothing and household items for local charities throughout the United States. We partner with various civic organizations, religious organizations and municipalities to provide fundraising opportunities. Additionally, we recycle used garments that otherwise would end up in an incinerator or landfill. We are seeking individuals to help build our presence in the United States. This position has great income growth potential based on individual performance. We are looking for individuals who are self-motivated; love a rewarding challenge and the desire to be the Best of the Best.
Essential Duties and Responsibilities: include the following.
Other duties may be assigned to meet business needs.
As a Charity Donation Trailer/Manned Station Attendant, your primary responsibility is to perform your duties in a way that exceeds the donor’s expectations. Donor satisfaction is our number one objective and each attendant plays an important role in representing the charity to the donor. Do not allow donations to accumulate outside the trailer.
Your objective is to provide courteous, respectful service to the donor, to keep the donation site clean and well maintained, and to safeguard the donations until they can be picked up by the truck drivers.
There are certain items we do not accept. Your manager will give you a list of these. We do not accept junk, furniture that needs to be reupholstered, nor if it is terribly dirty, dressers with drawers missing, etc. Refusing donations will be at your discretion. Always be polite and thank them for thinking of us.
Provide courteous, respectful service to donor
- Be knowledgeable of charity
- What is charity’s purpose
- Who does charity serve
- Know that thrift store purchases donations for market value
- Stand up to greet and thank each donor
- Offer to carry donations to trailer
- Give donor a receipt for donation
- Treat all donations and donor with respect
- No dropping or throwing
- Stack all donations carefully and neatly in trailer
- Bags should be tied, boxes should be closed
- Record each donation in donor log at trailer
Required Knowledge, Skills and Abilities:
- Demonstrated customer service skills.
- Demonstrated planning and organization skills.
- Ability to communicate orally and in writing.
- Ability to work independently or as part of a team.
- Ability to establish relationships with peers, internal and external customers.
- Ability to work within Brook Valley’s culture.
Education, Experience, Training Required:
- High school diploma or equivalent; Bachelor’s degree preferred; or a combination of education and experience that yields the required knowledge, skills and abilities.
- High level of diplomacy and interpersonal skills.
Job Type: Full-time
Pay: $8.00 - $10.00 per hour