Facility Solutions Manager

City Wide Facility Solutions is a management company in the building maintenance industry with more than 50 years’ experience managing more than 20 facility services, including janitorial services.

City Wide Facility Solutions - South Carolina is seeking an independent, motivated, self-starter with a proven track record to join our team as the Facility Solutions Manager for our Greenville office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.

Essential functions

· Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.

· Formulate and manage an effective service strategy and schedule tailored to each client.

· Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.

· Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance and remove/replace Contractors as necessary.

· Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

· Supervise and direct Compliance Managers; ensure the client’s strategy is executed and all services are performed correctly.

· Ensure adequate (internal and external) staffing needs to service clients.

· Promote the sale of, procure and monitor supplies for clients.

· Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.

· Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.

· Schedule each non-routine activity in client facilities using Outlook.

· Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.

· Notify Sales Executives of potential accounts in your territory, especially new construction.

· Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.

· Communicate client survey responses to the Director of Operations, Night Managers and Contractors.

· Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

· Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.

· Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.

· Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Position Requirements

· 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.

· Associates degree required, bachelor’s degree highly desirable.

· Highly detail-oriented and excellent follow-through on commitments.

· Positive and out-going personality; great at building relationships.

· Excellent verbal and strong written communication skills.

· Proficient in Microsoft Office and knowledge of CRM database.

· Must have reliable transportation.

Former Cintas or Enterprise Rental car employees receive favorable consideration.

Base salary plus commission

Vehicle and phone allowance

Drug and background screening required

To learn more about City Wide Facility Solutions of South Carolina, visit us at http://www.gocitywide.com

Job Type: Full-time

Salary: $55,000.00/year PLUS Commission & Bonus

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Greenville, SC 29615 (Required)

Ability to Relocate:

• Greenville, SC 29615: Relocate before starting work (Required)

Work Location: In person