ECM Lead Care Manager

Position Summary

CityServe Network is seeking a compassionate, organized, and experienced Enhanced Care Manager (ECM) Lead Care Manager to support high-need members through California’s CalAIM ECM program. The ECM Lead Care Manager provides leadership, oversight, and direct care coordination to ensure members receive person-centered, trauma-informed services that address medical, behavioral health, and social needs.

Key Responsibilities

• Support ECM Care Managers to ensure high-quality service delivery and compliance with CalAIM ECM requirements
• Provide direct care management for a caseload of high-acuity members when needed
• Conduct comprehensive assessments, develop individualized care plans, and coordinate services across medical, behavioral health, housing, and social service systems
• Serve as a primary point of contact for community partners, clients, health plans, providers, and internal teams
• Monitor documentation, billing, and reporting to ensure accuracy and timeliness
• Participate in case conferences, multidisciplinary team meetings, and quality improvement initiatives
• Ensure services are delivered using trauma-informed, culturally responsive, and member-centered practices
• Support onboarding, training, and mentoring of ECM staff
• Maintain compliance with HIPAA, organizational policies, and program guidelines

Required Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Public Health, or a related field (or equivalent experience)
• Minimum of 2 years of care management, case management, or social services experience (ECM or high-acuity populations preferred)
• Demonstrated leadership or supervisory experience
• Knowledge of CalAIM ECM, Medi-Cal, and community-based resources preferred
• Strong organizational, communication, and documentation skills
• Ability to work independently and as part of a multidisciplinary team
• Reliable transportation required
• Valid California Driver License required

Work Environment & Physical Requirements

• Community-based work with regular travel throughout Bakersfield and surrounding areas
• Ability to sit, stand, walk, and drive for extended periods
• Occasional lifting of light materials (up to 25 lbs)

Why Join CityServe Network?

CityServe Network is committed to improving outcomes for vulnerable populations through collaborative, compassionate care. We value teamwork, integrity, and service, and we offer an opportunity to make a meaningful impact in the Bakersfield community.

CityServe Network is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• What do you know about CityServe and how do your personal values and professional experience align with the mission of CityServe?

Work Location: In person

Salary : $25