Service Coordinator

Essential Duties and Responsibilities include the following. Other duties may be assigned.  

• Conduct assessments within the first two weeks of a new tenant’s residency to determine individuals’ ability to function with Activities of Daily Living, and to learn their interests.
• Arrange for other needed services, i.e., homemaker, transportation, home-delivered melas, and personal care.
• Conduct at minimum, annual reassessments.
• Document and report changes in residents’ functioning.
• Work with family members, as well as residents, in meeting these needs.
• Work with discharge planners and rehabilitation programs for hospitalized residents.
• Provide residents with information on and referral to available government supported services (Nursing Home Services, Medicare/Medicaid Benefits, State Health Insurance Program, Medicaid Spend-Down Program, Food Stamps, QMB, Circuit Breakers).
• Work with providers in socialization, education, and health related events.
• Serve as advocate when needed.

Corporate Compliance

• Completes 36 hours of approved training courses within first 12 months in role.
• Completes 12 hours of approved training courses annually thereafter.
• Complies with safety policies and procedures.
• Adheres to laws regarding the protection, use, disclosure, and release of client and CJE business information, to include HIPAA and PII.
• Attends required in services.
• Reports violations of laws, regulations, policies, or procedures.
• Reports client abuse or neglect.
• Records documentation timely, accurately, and completely.
• This position has responsibility for HIPAA compliance.
• Exposure to bloodborne pathogens is not likely to occur in this position.

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience   

• Bachelor’s degree in social work, Gerontology, or related fields.
• Bilingual Russian and English for position where appropriate.
• 2 years’ experience.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 Certificates, Licenses, Registrations

N/A

Other Qualifications  

N/A

Customer Service

Displays behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality, and customer satisfaction.

CJE Values

All staff shall demonstrate the CJE Values in their behaviors and work practices.

• Respect—We recognize, honor, and acknowledge the inherent value of each person for their wisdom, their culture, their background, and their unique history.
• Advocacy—We encourage public policy which will benefit our clients by educating ourselves and the community. Furthermore, we give voice to our clients’ needs and facilitate a positive action on their behalf.
• Compassion—We treat everyone with caring, sensitivity, understanding, and supportive responsiveness.
• Innovation—We continue to advance our knowledge and strive to develop, evaluate, and implement new and advanced programming and models of care to bring benefits to our clients, community, and broader older adult/health care environment.
• Intention—We approach our work and each task with mindful consideration as to what we are doing and why we are doing it, as individuals and as an agency.
• Accountability—We are responsible individually and as an Agency for honest, accurate work and interaction with others. We plan strategically and provide measurable quality care with clear fiscal and ethical responsibility.

CJE Way

• Positivity
• Respect
• Patience
• Kindness

CJE SeniorLife is an equal opportunity employer.