Junior Systems Administrator

JOB SUMMARY:

Provide Tier II technical assistance and support for issues related to application permissions, software, and hardware.

QUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

• Excel in a fast-paced, demanding, and continuously changing environment

• The ability to work on a team, maintain a positive attitude, and be open to learning

• Strong creative problem-solving skill set, analytical skills, and a strong work ethic

• Ability to frequently multi-task and prioritize tasks

• 5-10% periodic travel to other US office locations

EXPERIENCE:

• Windows and Server OS installation and troubleshooting.

• Hardware troubleshooting (desktops, laptops, peripherals)

• Microsoft 365 administration

• Comprehension of basic networking architecture and troubleshooting

• Basic Active Directory configuration

• Familiarity with VMware ESXi

• Strong organizational and documentation skills

• Familiarity with PowerShell scripting

RESPONSIBILITIES AND DUTIES:

1. Troubleshoots and resolves software, operating system, and networking problems

1. Support end users across all departments and office locations

1. Perform system imaging, desktop configurations, and ongoing maintenance

1. Administers and maintains operating system and related software.

1. Document support tickets, configuration changes, and resolutions clearly

1. Troubleshoot Windows Server, Windows OS, Microsoft Office, desktop, and mobile devices

1. Work alongside the networking team to maintain internal network stability

1. Schedule, plans, and perform system upgrades

1. Configures hardware, such as workstations, printers, and servers

1. Coordinate vendor support for systems such as access control and surveillance

1. Collaborate with hardware and software vendors when needed

COMPANY CONFORMANCE STATEMENT:

Clair employees at every level are expected to conform to the following:

• Support Clair's Strategic Blueprint and Mission and Core Values

• Exercise honesty, integrity, and respect and interact professionally with co-workers, clients, and vendors

• Demonstrate a positive attitude

• Maintain a professional appearance and demeanor

• Maintain regular attendance

• Keep work areas as neat as possible

• Exercise initiative and be open to learning new skills and tasks

Every employee shares responsibility for safety and health within the company. All employees are expected to follow all safety policies and procedures.