What are the responsibilities and job description for the Patient Care Concierge position at Claremedica?
Description
DUTIES AND RESPONSIBILITIES
DUTIES AND RESPONSIBILITIES
- Interact with patients and visitors in a polite and friendly manner.
- Enthusiastically greet every guest that enters our center.
- Responsible for preparing new patient registration, patient check-in, and patient check-out.
- Answer all phone calls professionally and courteously, taking detailed and accurate messages.
- Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
- Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.
- Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.
- Verify each patient is scheduled for the proper appointment types.
- Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.
- Send detailed Telephone Encounters to the corresponding parties.
- Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.
- Monitor and process incoming faxes.
- Restock office supplies as needed and maintain inventory log.
- Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
- Maintains the confidentiality of patients’ personal information and medical records.
- Participates in daily/weekly huddles.
- High School Diploma, GED, or equivalent combination of education and/ or experience.
- A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.
- BLS preferred.
- Exceptional oral and written communication skills, time management skills and organizational skills.
- Mindset focused on resolving problems for patients and achieving team goals.
- Knowledge of medical products, terminology, services, standards, policies, and procedures.
- Ability to act calmly in busy or stressful situations.
- Demonstrated strong listening skills.
- Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
- Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.
- Skilled in basic phone and computer operation.
- Ability to work effectively within role independently and with other team members.
- Ability to organize and complete work in a timely manner.
- Detail-oriented to ensure accuracy of reports and data.
- Proficiency with the ability to problem solve, multitask, and carry out instructions.
- Ability to read, write and effectively communicate in English. Bilingual is a plus.
- HIPAA and AHCA experience preferred.
- Healthcare experience preferred.
- EMR system experience preferred.
Patient Care Concierge
CLAREMEDICA HEALTH PARTNERS LLC -
Homestead, FL
