What are the responsibilities and job description for the Digital Account Manager position at Clarivate?
As the Digital Account Manager, you will grow the Academia & Government portfolio through new sales and the expansion of existing business (renewals, upsell, cross‑sell), maintain customer relationships, and use internal and external resources to advance growth.
About You – Experience, Education, And Skills
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
About You – Experience, Education, And Skills
- Bachelor’s degree or equivalent experience
- 5 years of relevant professional experience, with 3 years in content/technology sales (ideally with academic institutions), including account planning and demonstrated success in new business and renewals.
- Proficiency with Salesforce (or similar CRM)
- Knowledge of Clarivate business, clients, and products, with the ability to clearly articulate the value proposition for products, and respond to inquiries about product functionality
- Excellent interpersonal skills and ability to build and maintain strong relationships with a diverse blend of personalities and levels of authority to reach a resolution
- Ability to assess the sales process and request participation from leadership when required
- Ability to analyze, evaluate, and draw meaningful conclusions and action plans from data, and ability to accurately forecast, as well as generate and report on key sales metrics.
- Working knowledge of formal sales methodologies (i.e., Challenger, Miller Heiman)
- Experience working in a matrixed organization
- Manage assigned territory and territory plan coordination, work closely with product specialists, customer success, and renewal teams to develop an overall plan to increase long-term revenue
- Influence and motivate others in a matrixed sales organization to achieve shared goals
- Focus on new and renewal business to expand Clarivate’s business within the territory, serving as the primary point of contact to engage clients
- Create and nurture relationships with influencers/decision makers to advance lead generation and sales activity
- Manage full portfolio forecast (renewals and new business), including specialty products and content; work closely with product specialists and support teams to ensure forecast accuracy
- Maintain a strong working knowledge of products, especially in core content
- Ensure client satisfaction and issues are resolved, partner with product specialists to coordinate resolution of specialty product issues while working with colleagues in customer service and technical support
- Enter activity and files into Salesforce to ensure collaboration and full communication.
- Provide support and information to sales leadership in forecasting, win/loss analysis, key deals, and other metrics
- Participating in training and learning opportunities
- Full-time, permanent
- Although duties are typically performed during normal business hours, occasional off-hours may be required
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.