Visitor Services Coordinator

About the Clark:

The Clark is a leading cultural institution and actively seeks employees who are energized and motivated by its dual mission as an art museum and a center for research and higher education, dedicated to advancing and extending the public understanding of art. The Clark’s mission and its geographical location define three essential aspects of its character and identity: the quality of its art, the beauty of its pastoral setting, and the depth of its commitment to the generation of ideas. Clark employees enjoy the opportunity to live and work in the Berkshires of Western Massachusetts, a place of rich natural beauty, a dynamic environment defined by its deep cultural resources, and a region that is growing as both a center of innovation and a major tourist destination.

Position Summary:
This year-round, full-time position entails admissions, membership, box office sales, and provides a variety of administrative support including visitor and telephone reception. Knowledge of Microsoft Office Suite is essential. This position serves as a supervisor to year-round and seasonal visitor services staff.

Major Duties and Responsibilities (Essential Functions):

• Coordinators are responsible for the daily frontline operations at all admission locations, reception, parking lots, shuttle services, and both indoor and outdoor visitor services positions.

• Primary responsibility for admissions desk operation, including ticket sales, information, membership sales, Clark Bloomberg App, retail sales (at Manton Research Center Desk), and all other inquiries.

• Visitor Services Coordinators work closely with Visitor Services Lead Supervisor to organize all front-line activities from daily operations to training and meetings.

• Coordinators supervise and expedite the daily functions of the admissions and receptions desks, manage brochures, stickers, admissions, orientation booth materials and operation, and front desk supplies inventories.

• Coordinators are keyholders and should be comfortable handling money.

• Coordinators are assigned a specialization based on the department's needs which would fall under one or more of the following categories: visitor feedback, volunteer program, transportation, and membership. All specializations are supervised by the Director of Visitor Experience.

• Coordinators should attend all staff meetings, and staff social functions and encourage part-time and seasonal staff to do so as well. These functions are paid.

• Coordinators attend volunteer meetings to serve as a liaison to this group and to forge stronger working relationships.

• Works to provide support for public program staffing on an as-needed basis and ensures that all Visitor Services staff members are trained in assisting at such events (check-in procedures, box office sales, book sales, etc.)

• Must know the Clark shuttle bus's operations and be able to assist drivers in loading and unloading passengers.

• Coordinators are responsible for ensuring that all visitor service workstations are clean, well-supplied, and functional.

• Assist Lead Supervisor to manage work assignments for year-round and seasonal staff.

• Maintain/organize the back-of-house storage areas and resources.

• Supervise part-time employees to ensure the constant exemplification of these essential functions.

• The Director of Visitor Experience and Lead Supervisor may assign additional duties as required by the department.

Minimum Hourly Rate: :$19.25

Minimum Qualifications:
Education, Training, and Skills:

• High school education or equivalent required.

• Must have a valid driver’s license and be able to operate golf carts and accessible shuttle.

• Solid interpersonal skills.

• Coordinators must be cheerful and poised, with strong communication skills, and embody Clark’s policies and philosophies for excellent visitor engagement.

• Demonstrated cultural competencies: the ability to understand, communicate with, and effectively interact with people across cultures.

• Demonstrated commitment to the values of diversity, equity, inclusion and accessibility.

• Must be able to work well independently and within a team; have keen attention to detail; excellent problem-solving abilities; commitment to superior customer service; demonstrated high level of discretion and confidentiality.

• Must be able to work weekends.

Work Experience:

• 6 months of prior relevant experience required.

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

• Physical Demands: Moderate physical exertion required, including the ability to work standing for between four and eight hours a day in all weather conditions and the ability to lift up to 30 pounds occasionally.

• Work Environment: Work will be performed in an office environment, museum spaces, parking lots, and institute grounds. The noise level in the work environment is usually low to moderate.

Employment at the Clark is contingent on the verification of background information submitted by the applicant.

The Clark is an equal opportunity employer, and is committed to the principles of diversity, equity, inclusion, and accessibility (DEIA). We strongly encourage applications from individuals from all identities and backgrounds.

The Clark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or transgender status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.

The Clark considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.