Loan Servicing Specialist

Description

Duties and Responsibilities

• Researches and analyzes loan file data to resolve issues and member inquires.
• Responsible for reviewing daily, weekly, and monthly reports.
• Completes requests for fee and payment reversals on loans as well as requests for loan extension and due date changes.
• Assists in tracking required collateral insurance as well as processes insurance adjustments, refunds, or reimbursements for loans.
• Responsible for handing certain aspects of insurance product claims, cancellations, and member issues.
• Coordinates and assists in the claim process with CUNA Mutual for debt protection claims, to ensure prompt payment reimbursement to the organization. When applicable, coordinates this effort with the Collections department.
• Assist with documentation and title information for the collections department for the repossession process.
• Monitor and process loan payoffs as well as provide the communication to dealerships, insurance companies, and any appropriate parties in an accurate and timely manner.
• Responsible for tracking of all Deed and Title policies for our HELOC portfolio. This also includes processing reconveyances when the loans have been paid in full and closed.
• Manages all incoming fax and email correspondence that pertains to loan servicing.
• Responds to member problems and requests, when necessary, and assists with completion of forms and documents.
• Maintains a variety of loan records, documents, and files which includes maintaining the vault and our storage records at Iron Mountain.
• Assists in training other team members.
• Works as part of an in-branch and remote TEAM to ensure that Members and co-workers are assisted in a "Service First" manner.
• Produces quality work efficiently and free from errors.
• Follows guidelines and policies such as Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control, CIP, Reg CC, B, D, E and Z intended to limit risk and exposure for the organization and its members. Types of risk include fraudulent transactions, account fraud or mishandling, compliance with policies, security guidelines and the organizations reputation.
• Provides member service in accordance with CCCU standards.
• Regularly attends and participates in in-house training and various job-related meetings to keep current in position knowledge.
• Cross Trains in other branch/department functions as determined by Manager.
• Demonstrates a commitment to learning and acceptance of change.
• Performs duties as assigned by management and of any department employee and may be assigned to work at any branch.
• Other duties as assigned.

Qualifications

• Demonstrate excellent member service abilities. (1 to 3 years)

• Ability to recognize and prevent fraudulent loan requests for the member and the credit union. (1 to 3 years)

• Math skills (1 to 3 years)

• Computer skills – CCCU core system and associated software’s, Windows and web-based systems, Microsoft applications including Word, Excel, PowerPoint, Outlook, and the utilization of CCCU online/mobile banking and related services. (1 to 3 years)

• Knowledge of organizational structure, policies, procedures (including Office Procedures Manual and Employee Handbook), and practices. Credit Union products, services, programs, and promotions. (1 to 3 years)

Salary : $20 - $23