What are the responsibilities and job description for the Client Service Representative - Employee Benefits position at Clark Insurance?
Company
Marsh McLennan Agency
Description
Provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or COBRA Clients as appropriate. Determine coverage and pay out based on IRS guidelines. Educate plan participants verbally and via written correspondence on clients' plan specifics. Research and resolve issues as it relates to benefits. Build and maintain rapport with clients. Work collegially as a supportive member of the production team for the benefit of the clients and internal partners. Maintain open, effective communication and timely follow-up.
Shifts are 9am - 6pm, 10am-7pm, and 11am-8pm (shift options will be discussed during the interview.)
Starting salary is $45,760 or $22/hour
Position is currently remote in South Carolina. Position may require a hybrid work schedule in Greenville, SC in the future.
Essential Duties And Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For more careers at Marsh McLennan visit: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick
Marsh McLennan Agency
Description
Provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or COBRA Clients as appropriate. Determine coverage and pay out based on IRS guidelines. Educate plan participants verbally and via written correspondence on clients' plan specifics. Research and resolve issues as it relates to benefits. Build and maintain rapport with clients. Work collegially as a supportive member of the production team for the benefit of the clients and internal partners. Maintain open, effective communication and timely follow-up.
Shifts are 9am - 6pm, 10am-7pm, and 11am-8pm (shift options will be discussed during the interview.)
Starting salary is $45,760 or $22/hour
Position is currently remote in South Carolina. Position may require a hybrid work schedule in Greenville, SC in the future.
Essential Duties And Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Take ownership and accountability to address and resolve client questions and issues, working toward a first call, first email or letter resolution, whenever possible.
- Identify any coverage gaps and offer client solutions. Maintain proper documentation on coverages, eligibility and exceptions.
- Document customer contact completely within client management system.
- Ensure all business results (quality, production, and time service) meet standards.
- Maintain daily client management functions in system applications, as required.
- Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portability and Accountability Act (HIPAA)), Â
- 125, Â
- 132, HSAs and COBRA as appropriate.
- Teach clients plan specifics, the use of online tools and provide information to assist them in the future.
- Support overall MEBS revenue and retention goals.
- Other responsibilities as assigned.
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or equivalent work experience
- Strong organizational skills
- Strong communication and interpersonal skills (written and verbal)
- Maintain an enthusiastic, positive attitude at all times
- Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe
- Advanced degree
- Certification in field of endeavor
- Call Center experience as appropriate
- Benefits experience as appropriate
For more careers at Marsh McLennan visit: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick
- https://www.linkedin.com/company/mcgriff
- https://www.linkedin.com/company/marsh-mclennan-agency
Salary : $45,760