Partner Support Specialist

Classic Rock Fabrication is a growing wholesale manufacturer and installer of quality custom countertops in a variety of surface types, from natural stone to engineered stone. In business since 2006, Classic Rock has three Pennsylvania locations in Harrisburg, Cranberry Township (Pittsburgh), Mechanicsburg, and one in New Jersey, providing service throughout the Northeast and Midwest regions.

We are looking for ambitious, career-minded individuals who are seeking an employment opportunity where they can be paid fairly, have access to great benefits, and be appreciated for their contributions to the Company's success.

GENERAL PURPOSE OF JOB

The primary function of the Partner Support Specialist/Designer is to work in conjunction with our dealers (business partners) and internal team. This includes supporting partners with the purchasing process, coordinating the details of producing a countertop, and scheduling. Have you dabbled in design, worked in a kitchen and bath center, or taken some customer service classes? This opportunity might be calling out your name, so please keep reading! This role is in our headquarters located in Harrisburg, PA and has the eventual possibility for a hybrid home office/work office schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Two or more years of customer service or design experience preferred.

• Provide exceptional services to our partners and customers
• Contact partners via telephone to communicate information that could be perceived as negative.
• Assist with various office functions including answering phones
• Knowledge of countertops and/or cabinetry preferred but not required
• Communicate required information internally and externally via email and phone.
• Facilitate quotes, orders, installs, and post-install inquiries.
• Generate quotations.
• Create jobs in the ERP software program.
• Obtain details needed to complete project.
• Set up times and reminders for templating and installation.
• Provide information to accounting for billing.
• Set up and coordinate service and remakes with management.
• Work in conjunction with the Strategic Account Mangers to maintain customer relations.

ADDITIONAL INFORMATION:

Our goal is to ensure the experience of working with our team is as great as the product we create. Our teams function by following the heart of our Company, our Core Values:

• Drive safety home.
• Love what you do.
• Quality creates opportunity.
• We choose speed.
• Make it better and fail forward.
• Be kind, be true, respect the team.

Classic Rock Fabrication, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Classic Rock makes hiring decisions based solely on qualifications, merit, and business needs at the time.

If an offer of employment is extended, it will be conditional upon successful clearance of a background check and drug screen.

Check out our video below to find out more about Classic Rock's culture, and what it's like to work for the company. You'll even get a chance to "meet" some of our employees!

https://www.youtube.com/watch?v=1KJ1qeaye_o

Thank you for your interest in Classic Rock!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Experience:

• countertop/building industry: 1 year (Preferred)
• Customer Service or Project Management: 1 year (Preferred)

Work Location: One location