What are the responsibilities and job description for the Remote Email Support Specialist position at Classicstoneadb?
Summary:
We are seeking a detail-oriented and customer-focused Email Support Specialist to join our Customer Support team. In this role, you will be responsible for providing timely and accurate responses to customer inquiries via email. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask effectively.
Responsibilities:
Respond to customer inquiries and resolve issues via email
Provide product information and troubleshooting assistance
Escalate complex issues to the appropriate team members
Maintain accurate records of customer interactions and transactions
Identify and report trends in customer inquiries to improve overall customer experience
Qualifications:
Excellent written and verbal communication skills
Strong attention to detail and problem-solving abilities
Ability to work independently and prioritize tasks effectively
Previous customer service experience is a plus
Proficiency in Microsoft Office and email management software
Salary : $22 - $25