What are the responsibilities and job description for the ERP Application Support Specialist I position at Clayton County Public Schools?
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POSITION SUMMARY:
The ERP Application Support Specialist I is a key member of the team and responsible for supporting technology to improve business performance and sustainability. Performs analysis, problem resolution, and application support, for the district’s ERP system. Participates in the assessment of software application issues, the research and development of technical solutions, testing, upgrades, and operational maintenance; as well as other tasks required in support of overall system performance. This position reports to the Director of Enterprise Information Systems.
KEY RESPONSIBILITIES:
Provides tier one support for ERP application-related incidents, escalates requests and problems to tier two support in a timely and efficient manner. Tracks issues and provides timely communication to users on the status of their service requests and incidents. Monitors appropriate application maintenance in the production and live ERP environments. Routinely audits security in all ERP environments to ensure all users are appropriately provisioned for their role and function.
Liaises with Human Resources, Business Services, and technical staff to ensure application-related incidents and problems are resolved in a timely and professional manner.
Assists with ERP application proof-of-concept testing, validation, and verification of the system in support of the implementation of new application releases/upgrades.
Provides insight from an end user perspective, to assist with the design, and creation of course curriculum and support resources. (i.e., user manuals, quick reference guides and training videos).
All other duties, as assigned and required, in order to perform the above services.
KEY JOB REQUIREMENTS:
High School diploma or GED required. Associate’s degree in Computer Science or a related field preferred.
Minimum of two (2) years of information systems experience in a client facing role providing support on web-based or enterprise software required.
Knowledge of Finance, Human Resources, and Payroll processes preferred.
Proposes solutions and makes recommendations to improve business processes and increase operational efficiency for mission critical enterprise systems.
Must be able to apply strong analytical skills and ability to collate and interpret data from various sources to make decisions. Proven ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Requires regular, frequent contact and the ability to liaise with various internal functional departments and areas (i.e.
HR, Payroll, Finance, IT, Schools). Excellent interpersonal skills are required for working with inter-organizational teams.
Requires regular, frequent contact with external personnel (i.e., vendors, consultants, and/or contractors) of influence. Excellent interpersonal skills are required.
Excellent interpersonal and networking skills are required for interacting and working with various levels of individuals.
Applies, recommends and implements technology to improve the effectiveness of school operations.
Responsible for the welfare of others: constantly (daily)
Normal office setting.
May require travel to conferences, workshops, and meetings.
Light duty - On most occasions sitting at a desk or table; intermittently sitting, standing, or stooping; frequent walking. Light lifting or carrying; twenty (20) lbs. or less.
NOTE: This is a grade 25, 225-day position that pays for experience up to a step 4.
Salary : $54,822 - $67,097
