About the role:

At Clayton Early Learning, we are dedicated to fostering a dynamic, inclusive environment that supports the growth and development of young children. As a IT Support Analyst, you will play a vital role in supporting all of Clayton with technical support. You'll have the opportunity to work with our master service provider to prepare reports, respond to incidents, and suggest process improvements. If you are passionate about early childhood education and want to be part of a team that's making a difference, we encourage you to apply today!

Who we are:

Clayton Early Learning is a leading nonprofit dedicated to advancing early childhood education and improving family outcomes through high-quality programming, comprehensive research and evaluation, and community-driven initiatives. We directly serve over 500 children annually through our school, home-based programs, and community sites, while our external coaching, professional development, policy and advocacy, and quality assessment teams impact hundreds more educators and families across the state and nationally. As a proud member of the Educare Learning Network, we are deeply committed to the whole-child, whole-family approach, with high quality early childhood education as the foundation of our work. Our unique location on a 20-acre historic campus in Denver provides many opportunities to serve our families beyond the classroom and school walls.

We know that our future rests in the hands of the youngest generation and that the experiences of inclusion and belonging they have in early childhood make a lasting impression that remains well into their adult lives. Our team of almost 200 dedicated professionals works in a supportive environment of collaboration, innovation, and personal growth. The atmosphere is not just about work; it's about building a community where individuals are valued, supported, and empowered to reach their fullest potential. At Clayton, we believe that a great place to work isn't just about the job but the people who create success together.

What we want you to do:

• Ensure that all incidents received by the IT Service Desk are recorded in Claytons MSP ticketing system
• Identify nature of incidents (if assigned to ITSA) based upon reported symptoms and categorization rules
• Prioritize incidents based upon impact to the users and MSP SLA guidelines
• Responsible for incident closure or delegation to the appropriate IT MSP group for resolution based upon categorization rules
• Performs post-resolution end user review to ensure that all work services are functioning properly, and all incident documentation is complete
• Work with MSP to prepare reports showing statistics of incidents resolved / unresolved detailed resolution of incident is mandatory before closing incident ticket
• Participate in redesign of processes and workflow to improve efficiency of Claytons IT operations
• Identify and document the impact of processes and workflow changes.
• Work with vendors to assist support activities
• Supporting employees from multiple on campus buildings, as well as remote
• Removal of viruses/malware/spyware
• Troubleshoot software, hardware, network issues & peripherals
• Email configuration, support MS Office suite; Word, Excel, & Outlook
• Manage all user accounts via Microsoft 365/Entra Admin Center
• Reinstallation and deployment of Windows based workstations
• Assist in helping end users understand software and provide training if needed
• Supporting VoIP phone system and Clayton issued cellular devices
• Perform other related duties and participate in special projects as assigned

What you must have:

• Education: Associate degree in computer science, Information Systems Management, Information Technology or related Information Management field of study
• Experience: A minimum of two years of experience in information systems or a similar field
• Skills: Microsoft 365 admin, knowledge of Microsoft intune, communication skills
• Background Check: Must be able to pass a comprehensive background check, including CBI/FBI fingerprinting. MVR and a national sex offender registry check
• Other: Ability to lift 50lbs

The perks:

• 16 paid company holidays
• Accrued vacation time, starting at 10 days per year up to 30 days per year, based on years of service
• Paid sick time
• Medical, vision, and dental insurance coverage
• Life, AD&D insurance
• Mental health support through our medical coverage and our employee assistance program (EAP)
• Long-term disability coverage
• 401(k) with 5% employer match after 1 year of employment
• FSA plans
• College 529 investment plans
• Identify theft and protection plans

Compensation:

• $75,000-$80,000

Clayton's Core Values:

At Clayton Early Learning, we believe that our core values help to drive actions and create habits that allow our belief in the unlimited potential of young children to become a reality. We seek candidates who demonstrate our core values and are motivated by a values-driven environment.

• Collaboration builds trust and relationships and brings new ideas, skills, and knowledge to help us do better work.
• Community fosters belonging, resiliency, stability, and strength. We are committed to creating a caring, trauma-informed, professional community at Clayton and to being a positive member of the many communities we partner with and serve.
• Diversity, Equity, Inclusion, and Belonging leads us to reflect the communities we serve and bring the widest variety of ideas and innovation to our work.
• Fun reduces stress, keeps us motivated, builds connections, and models for our children the joy that can come with learning and working together.
• Growth allows us to develop as professionals and to provide the best services we can to the children, families, and educators we serve.
• Stewardship enables us to have the greatest impact we can with the resources we have.

Clayton Early Learning is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of physical or mental disability, race, creed, color, sex, pregnancy, childbirth and related conditions, marriage to a co-worker, sexual orientation, gender identity, gender expression, religion, age, national origin, ancestry, ethnicity, citizenship, past, current, or prospective service in the uniformed services, genetic information, legal off-duty conduct, or any other characteristic protected under applicable federal, state, or local law.

Salary : $75,000 - $80,000