What are the responsibilities and job description for the Customer Service Representative position at Clearlab US Inc.?
About the Position
Clearlab is seeking someone with experience in customer service and order processing.
Position Responsibilities:
- Communicate with customers regularly to push sales and support the sales team.
- Receive and process incoming orders by acknowledging, keying in, arranging shipments to ensure prompt delivery to customers.
- Forward shipping schedule and order details i.e., commercial invoice, packing list, order confirmation, to keep customers posted of order status and prompt payment by customers.
- File all information relating to orders to have a clear tracking system should queries arise in the future.
- Key all order information in ERP to ensure on-time in full (OTIF).
- Liaise with Planner on inventory schedule to provide order information to customers.
- Liaise with Warehouse on shipment details and packing list to confirm correct orders to be shipped to customers.
- Issuing monthly invoices and sending them to customers.
- Control on credit on-hold, closing and register of invoice, payment from customers.
- Attending customers’ inquiries, resolve customers’ complaints, and provide feedback to Quality Assurance Department to build a good rapport with customers and maximize customer satisfaction.
Position Requirements:
- Minimum of 5 years’ experience in the field of customer service.
- Experience with Microsoft Dynamics NAV a strong preference.
- Proficient in MS Office software applications.
- Strong commercial awareness and business understanding
- Highly customer-focused
- Strong communication skills
- Strong sense of self-motivation
- Analytical and meticulous in figures work.
Job Type: Full-time
Pay: $18.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $18
