What are the responsibilities and job description for the Lead Implementation Associate position at Clearwater Analytics?
Job Duties:
Aid with client onboarding processes, SaaS platforms, and service models. Collaborate with clients and internal teams to assess requirements and customize solutions. Fulfill the client's accounting, compliance monitoring, performance measurement, risk analysis, and reporting necessities. Provide comprehensive training to clients on Clearwater's Platform. Troubleshoot and resolve customer issues during the implementation process. Manage client and internal stakeholder relationships, including senior-level management, throughout the implementation process. Identify and promptly escalate risks and issues to the Project Manager and Senior Stakeholders for appropriate action. Consistently deliver accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts. Provide internal training to colleagues, sharing expertise effectively within the team. Proficiently document and suggest internal process improvements and product enhancements. Identify opportunities for improvement and take the lead in implementing solutions within the team, contributing to continuous improvement efforts. May Telecommute.
Job Requirements:
Employer will accept a Master's degree in Business Management, Finance, or related field.
Contact Instructions:
Send resume to talent@clearwateranalytics.com. Must reference job #82.
Aid with client onboarding processes, SaaS platforms, and service models. Collaborate with clients and internal teams to assess requirements and customize solutions. Fulfill the client's accounting, compliance monitoring, performance measurement, risk analysis, and reporting necessities. Provide comprehensive training to clients on Clearwater's Platform. Troubleshoot and resolve customer issues during the implementation process. Manage client and internal stakeholder relationships, including senior-level management, throughout the implementation process. Identify and promptly escalate risks and issues to the Project Manager and Senior Stakeholders for appropriate action. Consistently deliver accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts. Provide internal training to colleagues, sharing expertise effectively within the team. Proficiently document and suggest internal process improvements and product enhancements. Identify opportunities for improvement and take the lead in implementing solutions within the team, contributing to continuous improvement efforts. May Telecommute.
Job Requirements:
Employer will accept a Master's degree in Business Management, Finance, or related field.
Contact Instructions:
Send resume to talent@clearwateranalytics.com. Must reference job #82.