Medical Records Representative

Under limited supervision, the Medical Records Representative maintains patient records, responds to request for medical records, requests / obtains medical records for current and new patients, and performs various clerical duties.

Essential Duties and Responsibilities :

• Perform job in accordance with Company Mission, vision, and goals.
• Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
• Files inbound correspondence from insurance companies, providers, etc.
• Maintains patient charts electronically and retrieves files for scheduled appointments; files all patient data upon receipt of information; retrieves records for new patients; sends records to third party locations.
• Processes and responds to all requests for medical records; completes invoices and collects payment for medical records requests before distributing. Distributes medical documents and other related materials (in accordance with our policy and the specifications of the requests) to physicians, other facilities, and other departments.
• Produces records and documents for billing and / or legal services; sends and receives information via efax and by mail.
• Answers, transfers, make outgoing telephone calls. Coordinate with representatives of different companies for all medical record inquiries.
• Keeps supervisor informed of problems or issues; monitors supplies needed; distributes all faxed information to the appropriate departments; performs other duties as assigned.
• Ensures requests are attended to in a timely manner.
• Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability at all times.
• Maintains knowledge of, and complies with established State, Company and any other applicable policies and procedures.
• Acts as a liaison between the Company and Medical Records Requestors.
• Performs other duties as assigned.

Minimum Qualifications :

Preferred Qualifications :

Driving / Travel :

The employee must have reliable transportation. Travel for this position may be required up to 20%. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.

Compensation and Benefits :

Salary : $17 - $19