What are the responsibilities and job description for the Customer Service Representative position at Cleek’s Inc.?
Cleek's Inc. is a family owned business since 1956 that believes in strong ethics, family values, and giving back to the communities in which we serve. We have 5 stores located in Mid-Missouri and are looking for career minded individuals who want to succeed and join our winning team!
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Basic Function
Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor and general store image.
Reporting
Reports directly to the General Manager (or Sales Manager with GM direction)
Primary Responsibilities
- Accept and process current customer payments
- Process Order Forms and references
- Input customer information into the store computer for new lease agreements
- Update customer information and account status in the store’s computer system
- Answer incoming telephone calls and route them to appropriate person
- File and maintain customer folders and records
- Assist customers on the showroom floor
- Direct customer service issues immediately to the Sales Manager as it relates to sales and service
- Maintain the appearance and organization of the customer transaction counter
- Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing and other tasks as directed by management
- Phone solicitation calls & mailers for marketing purposes
REQUIREMENTS:
* High energy level, professional appearance, good computer knowledge, and demonstrated selling ability
Good communication and interpersonal skills, telephone etiquette and general product knowledge
Must be able to pass a criminal background check, drug screen, and have a good driving record
Must be at least 18 years of age
Position routinely requires lifting, loading, and using a dolly for merchandise
Professional and neat appearance
BENEFITS:
Cleek’s Inc. (dba Cleek's Home Furnishings-Rentals & Sales) offers a full range of benefits including health and dental insurance
Paid vacation and holidays
Competitive wage and bonus program
5 day work week (Sundays always off)
401K plan.
Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check
