What are the responsibilities and job description for the Account Executive, Ticket Sales & Service position at Cleveland Browns?
Summary Description
The Account Executive, Ticket Sales & Service is responsible for generating new business and managing current season ticket member accounts. This full menu position will be responsible for renewing and selling season tickets memberships, groups, suites and hospitality.
Duties
The Account Executive, Ticket Sales & Service is responsible for generating new business and managing current season ticket member accounts. This full menu position will be responsible for renewing and selling season tickets memberships, groups, suites and hospitality.
Duties
- Maintain high level of customer service to existing and new clients of the Cleveland Browns
- Prospect, establish, research and close ticket sales leads through cold-calling, appointments and networking
- Adhere to department guidelines in relation to call volume and outside networking opportunities and key performance metrics
- Consistently enter client data into Microsoft Dynamics CRM and Archtics ticketing system to aid in information sharing between sales and service as well as analytical data aimed at enhancing the sales and service processes
- Consistently maintain a strong sales pipeline and display the capability to manage a sales funnel effectively
- Participate in various sales, team and community events as assigned
- Represent organization at various networking events and/or offsite community events promoting ticket sales
- Active role in the Cleveland Browns game day experience
- Maintain accurate records in support of sales and service efforts as defined by the organization
- College graduate (4) year degree required
- Minimum of (1) year sales experience (sports or entertainment field preferred)
- Strong customer service and interpersonal skills
- Strong written and oral communication skill
- Ability to handle heavy phone volume, both outbound and inbound
- Ability to work weekends, nights, and holidays as dictated by games and events