Health Unit Clerk – SICU/MICU

USW Bidding Period: 01/27/2026 - 01/31/2026

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.  

Akron General’s Intensive Care Unit (ICU) encompasses both the 12-bed Surgical Intensive Care Unit (SICU) and the 12-bed Medical Intensive Care Unit (MICU). These units provide comprehensive, patient-centered critical care to diverse populations of patients ranging from young adults to geriatric patients. Patients in the ICU have a wide range of needs as these are Level I trauma, critical care and CRRT dialysis patients requiring one-on-one care. As a Health Unit Clerk, you will provide a high level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience 

A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. including every other weekend rotation and 3 holidays per year requirements. 

A caregiver who excels in this role will:   

• Perform administrative and clerical duties.  

• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.  

• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.  

• Assist with processing patient admissions, transfers and discharges.  

• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.  

• Assemble and maintain patient medical records and other documents related to patient care.  

• Troubleshoot equipment.  

• Respond to patient call lights.  

• Keep nursing stations clean and organized.  

• Complete mandatory education and training. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED 

• One year of experience in a customer service-related role 

• Prior job experience with typing or computer training or equivalent coursework 

Preferred qualifications for the ideal future caregiver include:   

• Microsoft Office experience 

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.