Virtual Patient Companion

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Companion, you will provide caregiver support by assisting with constant observation of patients in numerous units, departments and/or locations. You will provide one to two patients with comfort and companionship while delivering direct and indirect care. Your primary focus will be assuring basic patient safety through tasks including documentation, assisting with activities of daily living, assisting with mobility and transfers, applying restraints and assisting in taking vital signs. The ideal future caregiver is someone who: • Is flexible and adept at managing challenging situations. • Thrives in a team environment. • Is motivated, engaged and caring. • Can diffuse difficult situations and act decisively for patients’ best interests. • Is empathetic and sensitive to patients’ needs. This position offers a flexible schedule and will work around school schedules, family duties and more to provide a healthy work/life balance. Professional development is available at this local unit level through continuous improvement projects, local committees, community involvement and free online education. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. Responsibilities: Complies with established corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes. Demonstrates compliance with licensing, regulatory and accrediting agency provisions as required. Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration. Demonstrates understanding and proficiency of the use of the NAME TeleSitter Solution software. Maintains visual observation at all times. Verbally redirects patient over digital 2-way audio device that is in patient room. Immediately summons the nursing staff if the patient requires assistance. Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN. Participates in hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment. Arranges meal break times and informs staff prior to leaving monitoring station for any reason so that relief may be provided to ensure constant patient observation. Provides patient with explanations as necessary but does not counsel or provide opinions. Demonstrates behaviors in line with Cleveland Clinic values. Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Assures patient environment safety. Seeks assistance with removal of any potential safety hazard from room and reports findings to charge nurse or team leader. Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs. Performs all other duties as assigned or requested. Education: High School Diploma or GED; general knowledge of the hospital setting. Complexity of Work: Capable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty. Ability to communicate effectively with patients using a microphone and headset. Ability to communicate with hospital staff and respond quickly to patient behavioral changes. Ability to use discretion and courtesy when working with patients, visitors, and staff. Basic computer operation skills. Basic Microsoft windows experience. Efficiency in multitasking. Ability to prioritize simultaneous situations. Work Experience: Previous experience in a hospital environment preferred. Previous Clinical experience preferred. Previous Direct Patient Care experience preferred. Certification preferred (Nurse Assistant/Medical Assistant). Physical Requirements: Requires the ability to sit for prolonged periods. Lifting and carrying weights of up to 10 pounds from low to high levels is occasionally required and is an essential function of the position. Grasping and reaching are frequently required handling demands. Mental concentration and working with precise limits of accuracy are important. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Salary : $34,000 - $46,000