Cleve Safety & Risk Lead

SUMMARY:

• Responsible for the safeguarding of hotel property, assets, guests, patrons and team members. Give direction to Safety & Risk Officers as needed on specific shifts.

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DUTIES AND RESPONSIBILITIES: *

• Oversees Safety & Risk Team Officers during shift, ensuring posts are manned and the business is operating efficiently and effectively from a safety & risk perspective
• Oversee Safety & Risk Officers are in proper attire (designated hotel wardrobe), reporting to duty on time and proper coverage of hotel grounds
• Check all alarm systems, safety and fire equipment systems
• Closely monitor security of building doors, service areas and delivery areas
• Trains new team members on safety and risk protocols and procedures
• Ultimate responsibility for people and property in the absence of Safety & Risk Manager and Director
• Delivers an enthusiastic, professional greeting to guests upon arrival and departure
• Patrols hotel grounds to ensures area all areas are clean, safe and secure
• Builds relationships with patrons that add to the guest experience
• Maintains and ensures compliance of all policies and procedures
• Investigates all guests and staff complaints and observations
• Serves as a link between the rest of the management team and the staff
• In charge of maintaining and updating the files of the Safety & Risk Management Department
• Ensures that the department’s equipment is maintained, in good working order, and makes the necessary arrangements for repairs when needed
• In charge of maintaining a confidential trend-file of any and all team member's involved in reported losses, theft and/or fraud
• Makes unannounced spot checks on staff performance at varying times and days
• Reports and notify management with regards to incidents involving guests or patrons

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QUALIFICATIONS: *

• High school or equivalent education preferred
• 2 years previous Safety & Risk Management experience
• Licenses or Certificates- Ability to obtain and/or maintain any government required licenses certificates or permits
• Good oral and written communication skills
• Basic knowledge of word processors and windows based computers

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Working Conditions: *

• Work is mostly performed outdoors and requires various shifts and weekend hours. As well as physical patrols of all JHR properties

Job Type: Full-time