What are the responsibilities and job description for the Safety And Risk Associate - Clevelander - South Beach position at Clevelander Ocean LP?
SUMMARY: Responsible for the safeguarding of hotel property, assets, guests, patrons, and team members.
DUTIES AND RESPONSIBILITIES:
- Patrol hotel property to ensure the safety of guests, patrons, and Team Members and to protect all hotel assets
- Assist sick and injured guest, patrons, and Team Members
- Delivers an enthusiastic, professional greeting to guests upon arrival and departure
- Ensures area around entrances is clean, safe, and secure
- Builds relationships with patrons that add to the guest experience
- Maintains and ensures compliance with all policies and procedures
- Investigates all guests and staff complaints and observations
- To serve as a link between the rest of the management team and the staff
- Makes unannounced spot checks on staff performance at varying times and days
- Reports and notify management with regards to incidents involving guests or patrons
QUALIFICATIONS:
- High school or equivalent education preferred
- Minimum of one-year security-related background required
- Licenses or Certificates- Ability to obtain and/or maintain any government required licenses certificates or permits
- Minimum of two years’ experience within customer service
- Good oral and written communication skills
- Ability to work in a team environment
- Ability to verbally communicate and take direction
- Ability to multi-task in high volume and fast-paced work environment
- Ability to remain calm in high-stress situations
- Ability to operate a handheld two-way radio
- Strong attention to detail required
Working Conditions:
- Work is mostly performed outdoors and requires various shifts and weekend hours. As well as physical patrols of all JHR properties