MEMBER SERVICES COORDINATOR

JOB TITLE:                          Member Services Coordinator

WORK AREA:                      Clubhouse

DEPARTMENT:                    Member Services Department

REPORTS TO:                     Member Services Manager

JOB CLASSIFICATION:      Hourly, Non- Exempt

From cascading mountains to crystal lakes, warm summer days and cool winter nights, the beautiful scenery welcomes you to the Carolinas. The Cliffs is comprised of seven luxury communities. Each has their own personality, but is equal in beauty, prestige, and opportunity. The only thing better than the views are the people. Our leaders are focused on the growth and development and growth of our employees, our members are gracious and kind, and our co-workers make coming to work something to look forward to. Once you visit you will understand why employees love being a part of The Cliffs family! 

The Member Services Coordinator is a high-profile service and hospitality position. As a Membership Coordinator you will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas: Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services and Member Lodging and Rental Program.

JOB DUTIES:

• Coordinate Club interclub marketing efforts
• Coordinate and Monitor Club communications with the members
• Provide reception Services during department hours of operation
• Provide Concierge Services to members and guests
• Maintain a catalogue of preferred vendors and service providers
• Facilitate the use of club amenities and services for the membership Club’s Lodging and Rental program
• Utilize creative planning for member and guest special services
• Assist in planning Club events
• Assist with New Member Packets and Orientations

BACKGROUND/EXPERIENCE:

• The successful candidate will have a positive attitude, image, and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.
• Must have excellent communication skills and an outgoing and friendly personality
• 2 years minimum experience working in an administrative or customer support role. Experience in a Hospitality and Service setting a plus.
• Demonstrate problem solving skills
• Proficient in Word, Excel, PowerPoint, design software, databases, and other basic computer skills.
• Associate degree preferred
• Must have a valid drivers license, to be covered under company vehicle policy
• Provide shuttle service as needed 

PHYSICAL REQUIREMENTS:

• Frequent walking and standing. 
• Frequent verbal and written communication with members, guests, staff and other business associates by telephone, correspondence, or in person. 
• Constant and close visual work at desk or on a computer. 
• Constant sitting and working at desk. 
• Frequent lifting of folders, files, binders, and other objects weighing between 0 and 50 lbs. 

THE CLIFFS BENEFITS:

• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Premier training
• Gym reimbursement
• Shopping Club reimbursement
• Excellent compensation including 15 vacation days and 9 paid holidays
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
• Employee Wellness Monetary Incentives 
• Paid maternity and paternity leave
• A work/life balance!