What are the responsibilities and job description for the Bilingual Call Center position at Clinica Family Health?
What we offer:
Benefits:
- Medical
- Dental
- Vision
- FSAs/HSAs
- Accident/Hospital
- Retirement Plan
- other Employee & Family Support Programs
Other Perks: Flexible Schedules, 4 weeks of PTO, Paid Holidays, Growth Opportunities/Career Ladders
Compensation: Approximately $18.90 - $21.91 per hour to start, or more if candidate has significant previous call center experience. All individual pay rates are calculated based on the candidate's experience and internal equity.
What our employees have to say about working at Clinica:
- "I love my work/life balance."
- “I feel welcomed and appreciated by those I work with each day.”
- “This is a supportive and close knit work environment."
- “Our supervisors encourage our growth."
- "I love helping people and supporting my community."
Overview of Role:
*Full-Time Schedule: Monday-Friday from 7:45am-5pm. 40 hours per week.*
**This is an in-person position at our Samuel building.**
***Training is provided to get you comfortable with our systems and processes.***
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer incoming calls professionally and use the computer to complete and document caller requests, while providing exceptional customer service.
- Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.
- Transfer calls and take/send messages according to protocol.
- Maintain cultural sensitivity when dealing with customers and coworkers.
- Take part in collaborative working relationships in the organization.
POSITION QUALIFICATIONS:
Education and Experience:
- High School diploma or GED preferred.
- Call center or medical facility experience preferred.
- Customer service experience required.
Knowledge, Skills and Abilities:
- Fluency in Spanish preferred but not required.
- Basic knowledge and comfortability with computers/technology.
- Excellent grasp of Call Center guidelines, protocols and rules for scheduling and managing patients.
- Excellent interpersonal skills enabling the person to be able to react effectively and calmly in emergencies and within strict guidelines.
- The capacity to maintain the trust and confidentiality of the callers.
- Possess multi-tasking abilities and have good attention to detail.
Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.
Salary : $19 - $22
