What are the responsibilities and job description for the Front Office Coordinator position at Closets by Design Cleveland?
CLOSETS BY DESIGN is a nationally recognized leader in the home organizing industry.
We design, manufacture, and install a complete line of custom cabinetry. Our Design Center is conveniently located in Lakewood.
We are currently seeking a Front Office Sales Coordinator with an outgoing personality and a take-charge work ethic. This position is accountable for all phases of office administration including use of proprietary software programs, bookkeeping, scheduling appointments and installations, accounts receivable, payroll and accounts payable. Office experience in a sales and/or manufacturing environment is a plus.
Essential Duties and Responsibilities:
Organize and prioritize workload
Extensive customer interactions via phone (scheduling appointments, product knowledge, resolution of customer issues, follow-ups)
Liaison between clients, designers, production, and installers
Communicate with vendors and suppliers via email/phone
Greeting clients in the showroom and introducing them to our product lines
Problem solving using independent judgment
Follow-up with customer requests or problems to insure client satisfaction
Communicate effectively with clients and co-workers to ensure high quality and timely expedition of all customer requests
Problem solving using independent judgment
Participate in activities designed to improve customer satisfaction and business performance
Maintain knowledge of products and services
Provide administrative support as needed
The ideal candidate possesses the following:
Five to ten years experience in a fast-paced customer service office environment
Proficient in MS Word, Outlook, Excel & Quick Book
Comfortable dealing with people in all situations and able to develop rapport with clients
Excellent organizational skills and demonstrated ability to perform multiple functions with strong attention to details
Good math skills
Understands telephone etiquette
Positive, take-charge attitude
Excellent communication skills, verbal and written
Ability to work independently and meet deadlines
High level of professionalism and demonstrated ability to be discrete, tactful, and maintain confidential records
Some college work preferred
All resumes must include salary and work history.
