What are the responsibilities and job description for the Office Coordinator position at Closets by Design Cleveland?
Office Support Coordinator
Lakewood, OH
Closets by Design is a locally owned franchise in Lakewood, Oh. We design, manufacture, and install a complete line of custom closets, pantry's, home offices, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion in providing superior customer service.
We are currently searching for a Sales/Production Support Coordinator to join our growing team with following responsibilities /not limited to:
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Lead Management and Clerical Duties: *
- Answer incoming calls
- Capture all inquiries (leads) and schedule into firm appointments
- Assign leads to designers based on skill level, availability and location – maintain equitable distribution of scheduling leads
- Verify all leads are assigned – check for any unassigned leads and determine why
- Competently answer questions from clients
- Confirm all next day appointments
- Schedule and monitor design center appointments at the showroom
- Respond, both orally and in writing to common inquiries
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General Clerical*
- Assist in confirming all daily sales appointments (AIM)
- Assist in checking voice mail & emails; return all phones calls/emails first thing, especially those requesting appointments
- Keep supply designer paperwork available
- Assist with showroom cleanliness and organization.
- Assist walk-in clients
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Client Orders*
- input orders and submit payment information into CBD manager
- Assist with scheduling installation dates
- Review and price check designs
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Installation*
- Confirm installations with client’s day before installation
- Enter all installation information into CBD.
- Confirm that material is ready for any scheduled service.
- Maintain installation boards on daily and monthly basis. Update CBD manager as necessary
- -Assist in verifying all installations have been invoiced daily- including update status and payments.*
- Assist in scanning completed job files
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Monday- Friday*
Hours: 8:30 – 5pm (Full-Time)
Lakewood, Ohio
$15 hour
Job Type: Full-time