Senior Telecommunications Engineer

Sr. Telecommunications Engineer

Job Purpose

The Sr. Telecommunications Engineer is responsible for the design, configuration, testing and deployment of

telephony infrastructure solutions. The Sr. Engineer will conduct cost and traffic analysis to determine the

best use of resources. The Sr. Engineer will have to work actively during the design phase with different

internal teams and business groups, analyze the needs of the organization and translate requirements into

detailed technical specifications. Collaborates with internal business units and external vendors to ensure all

installations meet specifications, ensuring the resolution of problems as they arise. Additionally, the Sr.

Engineer works to resolve incidents and handles change management.

Essential Job Duties & Responsibilities

 Designs, configures, tests and maintains telephony infrastructure solutions.

 Implements and maintains telecommunication systems and software, such as Avaya Aura platform; SIP

Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone

 Partners with Network Services to analyze and resolve IP architecture.

 Researches, evaluates, recommends, implements and ensures new technology initiatives are stable and

readily maintained.

 Own and execute software patches and version upgrade for Telecom infrastructure.

 Manages projects within deadlines and provides weekly project status reports to management.

 Provides support to a “World-Class” Call Center consisting of many sub call centers with over 2800 call

center associates.

 Diagnoses, troubleshoots, and resolves complex telecommunication network issues.

 Participates in a 24x7 on-call rotation.

 Serves as an escalation point for complex voice outages or issues.

Other duties

 Active involvement in driving design discussions with OEMs

 Should be well verse with creating and updating MS Visio diagrams.

 Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call

recording, as needed.

 Performs other special projects or duties as assigned.

Knowledge, Skills & Abilities

 Strong knowledge of IP telephony and services.

 Strong knowledge on Cloud networking concepts (Azure, AWS etc)

 Strong knowledge of various telecommunications hardware and applications or services.

 Strong knowledge of Microsoft Office tools.

 Ability to effectively and efficiently identify, research and resolve a problem.

 Strong analytical and problem-solving skills.

 Excellent verbal, written and interpersonal communications skills.

 Ability to work effectively under pressure.

 Strong customer service skills.

 Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI,

SIP type network solutions.

Education and Experience

Bachelor’s degree or equivalent education and/or work experience.

10 years in a medium to large corporation or government agency, with multi-site responsibilities.

Certifications

 Avaya certified Design Associate (preferred)

 Avaya certified implementation specialist

 Avaya certified support specialist

 Audiocodes certified (Preferred)

 Nice cxone certified (Preferred)

Job Level that this position reports to (i.e., Manager, Director, etc.):