What are the responsibilities and job description for the Lead Business Process Operations Analyst position at Cloud Software Group?
Responsibilities :
Responsible for customer account reconciliation of of open receivables
Respond to and collaborate with critical customers to resolve overdue balances, attempting to either collect or negotiate payment
Research invoice and payment / cash application history on large accounts
Ability to perform and oversee tactical tasks performed by third party outsourcer
Collaborate with upstream and downstream Order to Cash teams to resolve billing or payment issues and streamline processes
Identify opportunities for process improvement and automation
Drive end to end process definition and optimization solution implementation
Ability to influence leaders across the business / strong business acumen
Contribute to technology solution innovation
Demonstrate clear understanding of Order to Cash data and processes, including how data impacts the business, how it performs, drives the metrics and reinforces behaviors
Ability to analyze large amounts of data
Monitor credit and collections reporting and identify trends and actionable insights
Qualifications :
Bachelor degree required
Minimum 7 years of relevant experience
Familiarity with Oracle Fusion, SalesForce, SAP, Excel
Excellent verbal and written communication skills
Strong techno-functional skills
Ability to work independently
Strong work ethic with analytical and problem-solving skills
About Us :
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at - or email us at for assistance.