Senior Account Technology Strategist

Senior Account Technology Strategist Req ID: R103469 Apply Now Head, Person, Face, Adult, Female, Woman, Male, Man, Suit, Conversation Senior Account Technology Strategist Remote Remote, Delaware, United States Remote, District of Columbia, United States Remote, Maryland, United States Show More Citrix The Senior Account Technology Strategist (ATS) plays a crucial role in engaging with our customers' business and IT decision-makers, focusing on aligning Cloud Software Group’s (CSG) technology solutions with the customer's goals. As a trusted advisor, the Senior ATS will support the customer journey by developing a technology roadmap that addresses business and IT objectives, identifying opportunities for value creation, and providing technical expertise to guide sales execution. This role emphasizes building strong customer relationships, developing value propositions that encourage customer consumption and adoption, and ensuring ongoing partnership and customer retention. As a Senior ATS, you will work to implement technology solutions that address business challenges and drive success for a diverse range of organizations. Primary Duties/Responsibilities Develop partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers. Fully integrate with customers, maintaining essential relationships through regular and consistent communication. Possess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers' future goals. Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors. Assist with overcoming technical and competitive objections, accelerating the technical evaluation component of the sales cycle. Assess the potential application of products to meet customers’ business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churn. Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and other internal stakeholders. Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change. Coordinate complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process. Manage various customer concerns, from licensing to support issues, and coordinate with internal teams and consultants to ensure seamless service and resolution. Conduct regular case reviews, address potential problems identified with trending analysis, and consistently engage with customers to ensure their environments are running optimally. Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership. Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader team’s technical mindshare. Present and communicate effectively to multiple customers and prospects. Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set. Maintain a solid understanding of competitive technologies and how to position to “win.” Qualifications (knowledge, skills, abilities) Understanding of CSG’s competitive domain and technologies. Broad understanding of the following: DaaS / VDI Applications Enterprise Browser Enterprise Mobility Management Networking Enterprise Security Data Management Data Analytics Passion for technology and innovation Strong understanding of business processes and their implementation into enterprise applications Ability to quickly grasp and distinctly explain technological and business concepts Ability to work mostly independently under limited supervision Prioritizes and manages many diverse tasks, objectives, and risks Excellent oral and written communications skills, as well as excellent presentation skills Requirements (Education, Certification, Training, and Experience) Bachelor’s degree or equivalent experience required 4+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology Ability to travel The following certifications are beneficial but not required. Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS) Microsoft Certified Azure Administrator, or Azure Solutions Architect AWS Certified Cloud Practitioner Google Associate Cloud Engineer Updated Security Certifications Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NYC generally ranges: $113,156-$169,734 CA generally ranges: $118,077-$177,115 All other locations fall under our General State range: $98,397-$147,595 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749, HR directly via (954) 229-6896 or email at AskHR@cloud.com for assistance. Apply now First Name (required) First Name Last Name (required) Last Name Email (required) Email You may opt out at any time. Cloud Software Group uses applicant information consistent with the Cloud Software Group Candidate Privacy Notice. Similar Jobs Citrix GSI Solutions Architect - North America United States Sr. Account Technology Strategist United States Senior Account Technology Strategist United States Principal Solutions Architect United States Principal Security Technology Strategist United States Lead Product Manager United States How sales employees celebrate success My best memory here is from when I closed my first sales deal. As I hung up the phone with the customer, everybody around me on my team started cheering and congratulating me! That was really rewarding. - Account Manager, Digital Sales Not Ready to Apply? Sign up for alerts on jobs like this one! Job Alert CategoriesCategories Sales & Customer Success LocationsLocations North Carolina, United StatesNon-TIBCO Office, West Virginia, United StatesRemote, Delaware, United StatesRemote, District of Columbia, United StatesRemote, Maryland, United StatesRemote, New Jersey, United StatesRemote, Pennsylvania, United StatesRemote, South Carolina, United StatesRemote, Virginia, United States First Name (required) First Name Last Name (required) Last Name Email (required) Email You may opt out at any time. Cloud Software Group uses applicant information consistent with the Cloud Software Group Candidate Privacy Notice. Apply Now First Name (required) First Name Last Name (required) Last Name Email (required) Email You may opt out at any time. Cloud Software Group uses applicant information consistent with the Cloud Software Group Candidate Privacy Notice. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance. This email alias is intended for accommodation support only. Resumes are not reviewed or accepted from this email alias, but must be submitted through the Cloud Software Group Career page or external job board. For a summary of the federal laws prohibiting job discrimination and explaining how to file a complaint, please reference the Know Your Rights notice. You can raise a matter in a confidential way and anonymously to Cloud Software Group via our Integrity Helpline, if you wish and if permitted in your country. Visit EthicsPoint to report a concern, ask a question, or follow up on a report. E-Verify Participation Right to Work (IER) Cloud Software Group uses applicant information consistent with the Cloud Software Group Candidate Privacy Notice. Follow Cloud Software Group View Existing Applications Settings/Manage Cookies Candidate Privacy Notice Terms of Use Privacy Options Logo - Your Privacy ChoicesYour Privacy Choices © 2025 Cloud Software Group Holdings, Inc. All rights reserved.