Surveillance Agent

Description

Surveillance Agent is responsible for providing and maintaining a covert and proactive Surveillance operation which protects and enhances the overall operations of the company. Perform all duties in accordance with Club Fortune policies and procedures. Qualifications: Minimum of six months previous Surveillance experience. Be at least twenty-one years of age, with high school diploma or equivalent. Must have a high degree of working knowledge of all casino activity. Must possess excellent written and verbal communication and organizational skills. Must be able to work any day of the week and any shift and willing to work unscheduled shifts on short notice. Must have basic computer operational skills and be able to get along with co-workers and work as a team. Must be able to read, write and speak English fluently. This skilled position requires a high degree of personal integrity. Core Competencies: Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even while dealing with potentially emotional topics; review facts and weigh options. Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; handle all situation honestly. Policies, Process and Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; recognize and constructively conform to unwritten rules or practices. Quality: Able to maintain high standards despite pressing deadlines; do work right the first time and inspect material for flaws; reinforce excellence as a fundamental priority Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others. Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work

Requirements

Essential Job Functions: Complete reviews and observations in a timely manner with accuracy. Daily Log entries and reports are to be precise including who, what, when, where and why. Detect and report any illegal or unusual activities to the surveillance manager and/or shift supervisor. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Perform other duties as assigned. Must respond calmly in crisis and highly stressful situations. Must work independently and in a group. Must distinguish colors and/or markings. Conduct clandestine surveillance of slot machine and cashiers cage, hard/soft count rooms, etc. Ensure adherence to and perform all duties as required by departmental manual, standards and procedures. Operate closed circuit television, video recording devices, remote control devices, and computers using MS Word and Excel. Thorough knowledge of gaming regulations, casino games and house gaming rules. Proactively notify management of any gaming, procedural and policy violations. Demonstrate impartiality and confidentiality of all actions and behaviors observed. Maintain visual attention and mental concentration for significant periods of time. Install, Move, and diagnose equipment malfunctions. On call 24 hours a day. Properly mount and secure equipment. Able to climb ladders and go into tight spaces. Maintain CCTV equipment with documentation. Work Environment and ADA Requirements: Must be able to lift, push, pull and carry at least 75lbs. Must be able to stoop, bend and reach. Must be able to listen and respond to visual and aural cues. Must be able to sit for long periods of time. When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to reach 6 feet into the air. Must be able to hold 15 lbs. with outstretched arms.

Required Work Cards/Licenses/Certificates: Gaming Registration