Applications Specialist

CM Applications Specialists will play a crucial role in supporting & driving sales and expanding our market presence. Ideal candidates will have prior experience in the sale or service of size reduction equipment (e.g., wood or plastic grinders/chippers) and material handling equipment (e.g., conveyors, screening systems).

This is primarily an applications engineering role with significant potential for growth, including future travel opportunities to trade shows and customer sites. The selected candidate will collaborate closely with our sales and engineering teams and will report directly to the Sales and Marketing Director. This role is an exciting opportunity for an engineer or engineering technologist to contribute to the growth and success of CM Shredders. We offer a dynamic work environment with the potential for development and advancement.

RESPONSIBILITIES:

• Provide Estimates, Sell Prices and detailed System Deliverables for Industrial Shredder quotations.
• Advise and approve the correct selection of all shredders and auxiliary system components.
• Develop and maintain standard price lists for all products including standard shredders, spare parts kits, and standard service offerings.
• Arrange for the production of sales drawings when required.
• Be available to visit customers with Sales personnel to ensure technical details and requirements are clearly defined and accurately addressed in the proposal(s).
• Be the main contact & support for assigned clients.
• Interact with Procurement and suppliers as needed.
• Attend conferences and trade shows when needed.
• Coordinate all tests for Sales, document results (photos & video by Marketing) and relay all test reports to Sales & Engineering.
• Enter proposal information and customer interaction information into Salesforce.
• Enter orders sold into Epicor.
• Provide valuation reports for used Industrial Shredder equipment.
• Create comprehensive documentation, including machinery sizing reports, technical specifications, and sizing rationale.
• Maintain accurate records of all sizing calculations and decisions made during the project lifecycle.
• Update and maintain Industrial Shredder Playbook.
• Update and maintain Industrial Shredder procedures and forms.

 Project Team Support

• Transfer all needed technical and application information to the project team for all new Industrial Shredder orders. 
• Co-ordinate and chair project kick-off meetings.
• Provide technical support and guidance on Industrial Shredder projects to the project team as requested.
• Attend and assist sales leaders with all customer tests.
• Assist project team with installation supervision, start-up and commissioning as requested.

QUALIFICATIONS:

Education:         College Diploma (CET) Mechanical Engineering Technology or

                              University Degree (P. Eng.) in Mechanical Engineering.

Experience:      

• 5 to 7 years of experience in estimating, engineering, or project management in a custom-engineered, industrial equipment environment.
• Experience working with MRP systems is an asset.
• Advanced knowledge of Microsoft software.
• Knowledge of industrial standards, regulations, and best practices.
• Strong experience in a similar role focused on industrial machinery sizing.
• Experience working with end-to-end material conveyance systems is an asset.

Specific Skills, Ability, and Knowledge:

• Familiar with MRP systems and principles.
• Excellent communication and time management skills.
• Advanced computer skills, Microsoft Office a must, Epicor ERP an asset.
• Familiarity with CRM applications, such as Salesforce, would be an asset.
• Ability to multi-task and prioritize with strong organizational skills.
• Must be able to work in a fast-paced environment.
• Attention to detail.
• Willingness to engage in customer issues and troubleshoot as needed to drive resolution.
• Act with a sense of urgency when dealing with customers.
• Ability to work independently and as part of a team.
• Professional phone manner.
• Must possess a valid driver’s license, insurance, and have access to a reliable vehicle.

What We Offer

 A Comprehensive Benefits Package that includes:

• Medical/Dental/Vision - with HSA (company provides yearly funding)
• Individual or Family Plans are available at affordable bi-weekly rates
• Company paid long & short-term disability
• 401K with competitive company match
• PTO
• Company Paid Life Insurance

CM Shredders is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.