Enterprise EOC Console Operator

Position Overview

• Monitoring batch processes for errors, timely initiation and successful completions.
• Monitor file transmissions for errors, timely initiation and successful completions.
• Monitoring the infrastructure that supports the CMA applications for availability, error conditions and capacity utilization issues. This includes servers, network devices, storage, circuits, operating systems, databases, etc.
• Monitoring the Data Center’s air conditioning, electrical and fire suppression systems for availability, error conditions and capacity utilization issues.
• Monitoring the physical access to the CMA work areas and Data Center during non-prime shift hours.
• Dispatching technicians, vendors and/or management when an incident and/or problem is detected or reported.
• Recording, categorizing, and assigning incidents, problems and/or requests as reported and/or detected.
• Assisting in the development of console operations knowledge articles.
• Executing and preparing management reports.

Work Hours:

Monday: 12pm to 8pm

Tuesday: 12 pm to 8pm

Saturday: 12 pm to 12 am

Sunday: 12 pm to 12 am

Mandatory Qualifications

• Attentive and observant.
• Honest and trustworthy.
• Good and clear verbal and written communication Skills.
• Exudes a positive attitude.
• Good time management.
• Willingness and ability to learn.
• Knowledge of the operation of computer systems and related electronic data processing equipment.
• Knowledge of modern information technology procedure and terminology.
• Ability to record information into an incident management tracking record.
• Ability to understand and carry out oral and/or written directions.
• Ability to follow written instructions & procedures.
• Ability to document internal procedures.

Preferred Skills

• A degree related to Computer Science or any Information Technology (IT) certifications.
• Basic knowledge of the IT configuration for a typical Data Warehouse.
• Experience working and communicating as part of a team a team.