What are the responsibilities and job description for the Dispatcher position at CMC Service Experts?
Description
We are calling all experienced dispatching professionals to join our amazing team as a full-time Dispatcher / Service Coordinator!
WHO ARE YOU?
Do you have excellent communication skills, both written and verbal? Do you have a proven record of proactively finding solutions to potential challenges? Do you present yourself professionally? Can you easily establish a good rapport with people? Do you understand the importance of teamwork? If so, please consider applying for this dispatcher position today!
WHAT WILL YOU CONTRIBUTE?
- Experience with dispatching in the trade industry
- Experience with managing multiple field technicians' schedules
- Highly organized with analytical skills
- Strong communication skills
- Ability to adapt quickly to changing priorities
- Desire to be something bigger than just a job
Service Titan experience is preferred but not required.
WHAT CAN YOU EXPECT FROM US?
We offer our Dispatchers a competitive pay ranging from 18-22/hr., based on qualifications and experience. We take pride in promoting from within and provide great benefits and perks, including:
- Health insurance
- Dental, Vision and other ancillary products
- 401(k) with match
- 8 paid holidays, and up to 2 weeks of paid time off (PTO)
- Ongoing training to ensure success in your position
YOUR DAY AS A DISPATCHER / SERVICE COORDINATOR
In this dispatching position, you are critical to the success of our business. As our scheduler, you will be the communication hub in the company that bridges the gap between the office and field. You will evaluate the scope of work for each job and match the appropriate technician based on skill. You will dispatch and manage the workload of assigned service technicians. You prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to electrical technicians as well as update customers throughout the day. Using your communication skills, you provide clear and concise information to department managers, employees, and customers. You find this dispatcher job fun and challenging and enjoy helping our customers in any way you can!
If you can meet these requirements and perform this dispatcher job as described above, we would be happy to have you as part of our team!
WHO WE ARE?
We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. Our reputation has enabled us to grow the business and transition into service experts providing electrical, HVAC, plumbing and generator installation services. We tackle everything from minor fixes to major renovations and installations. We believe in creating a positive experience for our customers by handling their service needs the same way we would for our own family. We believe that consistent, trustworthy service will continue to build a great reputation and customer loyalty.
Over the years, we have built an amazing team of electricians, production/ field, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.
Requirements
Salary : $18 - $22