What are the responsibilities and job description for the Technical Analyst position at CNCSINFOTECH LLC?
Company Description
We provide creative and technology services and solutions in the areas of web design, customized web applications and e-commerce solutions, Mobile App development and much more services to organizations in the All over the world.
With well defined and documented processes and practices, we ensure successful implementation of all our projects. Our teams are highly trained in best practices of web and application developments and are managed by certified project managers who ensure highest levels of process control and management.
Job Description
Look out for candidates who has experience in Outage Management System. We are looking for core technical folks.
Project -Outage Management System Application Support
Scope :This project involves support of applications during critical weather conditions, reduction of the enhancement request backlog, application documentation, reducing ticket count and providing minor enhancements
Skills:
Primary Skill -Knowledge on Outage Management System and Distributed Management System of Utilities
Knowledge on SCADA, GIS will be an added advantage
Provide trouble shooting, support to the OMS system for any issues
Is adept with Incident management, Problem management and Change Management processes
Understanding the existing application from a functional and technical point of view and provide the solution accordingly
Provide support and prepare technical documentation.
Qualification:
Work Experience of around 5-10 years in projects involving L2/L3 support
ITIL experience/certification preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.